Onboarding Specialist

Onboarding/Implementation Specialist

This role can be located in either Bettendorf, IA, or Las Vegas, NV. NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview

The Onboarding/Implementation Specialist is responsible for coordinating all post-sale onboarding activities via webinars for each new customer account acquired by NCC sales teams. This includes coordinating and executing onboarding, training, and the launch of all NCC products for new accounts. The primary goal of this role is to onboard each new customer promptly and ensure they use the full suite of NCC products.

What You'll Do

• Provide daily focus on promoting the use of NCC services across all new customer accounts for the first 90 days.
• Provide first-line contact and support to all clients and internal teams in accordance with company policy for new client acquisition.
• Implement processes to streamline installation turnaround times and maximize monthly New Account Revenue (NAR) from installations.

What You'll Have

• 1+ years of software implementation and/or account management experience
• Ability to communicate verbally and in writing, both in person and by telephone, to diverse audiences, including management and employees.
• Strong customer service skills.
• Proven ability to manage a customer pipeline under tight deadlines.

Nice to Have

• Experience in the automotive industry

What We Offer

• Competitive pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and continuous training.
• A supportive and dynamic work environment with opportunities for growth and advancement.

Hiring Timeline

• Recruiter Phone Screen
• Culture Index
• Hiring Manager Interview (Video, if Bettendorf)
• Director, Operations Video Interview
• Offer

We are an equal employment opportunity employer and a drug-free workplace.

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