CX Launch Excellence Lead

Uber is seeking a Senior Manager, CX Launch Excellence – Mobility, to lead governance and readiness for customer experience across the product lifecycle. You will define the playbook, intake processes, and escalation paths, partnering with Mobility, Product Insights, Rollout, and Product Ops to ensure CX readiness is embedded from the earliest design stages. The role focuses on upstream CX design, structured pre-launch testing, and transparent dashboards to monitor launch health, with a strong #J-18808-Ljbffr Uber