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Collections Associate

$18 per hour

LendNation

Description QCHI is currently seeking qualified individuals for a Collections position with generous bonus potential. Applicants must reside in the Kansas City metro area and complete a 90-day onsite training period; after successful training, candidates may work remotely. The position will be based at 8208 Melrose Drive, Lenexa, KS 66214. Ask about the $500 sign‑on bonus, paid in two installments of $250 at 90 days and 6 months of employment. Job Details This role is responsible for collecting on delinquent and defaulted loans and ensuring compliance with all company, local, state, and federal policy, procedures, and laws. Job Duties Retain customers by resolving past-due balances with negotiated payment arrangements or refinancing. Service inbound and outbound collection calls to resolve customer loan balances. Maintain predictable and reliable attendance. Acquire extensive product, system, process, and site knowledge. Work collaboratively within a call-center team, whether remote or on-site, and uphold professional communication with peers and management. Meet goals and standards set by the management team. Continuously identify ways to improve processes and procedures that increase efficiency, reduce expenses, or minimize loss exposure. Provide excellent service and a superior experience for all customers. Qualifications Minimum one year of collections experience (additional call-center experience is a plus). Must be at least 18 years of age. High-school diploma or GED required; some college preferred. Benefits 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule 8-hour shift, 9-6 Monday-Friday with an hour lunch break. Supplemental Pay Generous bonus potential. Education High school or equivalent. Experience Collections experience: 1 year minimum. Work Location Corporate office with possibility of remote work after successful completion of 90-day training period. QCHI is an Equal Opportunity Employer. Job type: Full-time. Pay: Starting at $18 per hour. #J-18808-Ljbffr LendNation

Vacancy posted 4 days ago
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