Quality Technician III

Job Description

We are looking for a talented Quality Technician III to join our team specializing in Quality for our Cummins Inc. facility in Fletcher, NC .

Job Summary:

Supports Engineers in carrying out production-related and inspection jobs; assists in monitor materials quality in processing plants and making the required adjustments; ensures maintenance of documentation and records. Works under minimal supervision.

In this role, you will make an impact in the following ways:

• Identify and resolve quality issues early by comparing physical characteristics of components and products against technical specifications to detect defects and prevent downstream failures.
• Execute reliable product validation by conducting functional, reliability, and packaging tests-ensuring products meet performance and durability standards before release.
• Deliver accurate and traceable documentation by recording test results and producing clear, concise technical reports that support decision-making and compliance.
• Ensure precision in measurement and testing by operating a wide range of metrology and test equipment to generate consistent, high-quality data.
• Elevate team capability through advanced programming, setup, and training on measurement systems-improving efficiency, repeatability, and technical expertise across the organization.
• Strengthen customer confidence by translating complex specifications and measurement data into clear insights that support application and product usage decisions.
• Improve data integrity and confidence by participating in measurement uncertainty studies, ensuring results are statistically sound and aligned with calibration standards.
• Maintain equipment readiness and compliance by ensuring proper calibration, upkeep, and performance of all measurement and test systems to minimize downtime and ensure audit readiness.

Responsibilities

To be successful in this role you will need the following:
• Act with urgency and ownership by taking on testing, defect identification, and equipment challenges with high energy-quickly driving resolution and maintaining workflow momentum (Action Oriented)
• Partner effectively across teams and labs to ensure alignment on testing standards, data interpretation, and quality outcomes-strengthening overall execution (Collaborates)
• Deliver clear, audience-specific communication by translating technical test results, specifications, and measurement data into actionable insights for engineers, customers, and leadership (Communicates Effectively)
• Enhance customer trust and satisfaction by providing accurate interpretations of product specifications and measurement results that enable confident application and decision-making (Customer Focus)
• Make sound, timely technical decisions on product acceptance, calibration actions, and testing approaches using data, standards, and risk-based thinking (Decision Quality)
• Navigate and resolve disagreements constructively when addressing defects, test results, or quality concerns-keeping focus on facts, data integrity, and shared outcomes (Manages Conflict)
• Optimize tools, equipment, and lab resources by efficiently allocating measurement systems, maintaining calibration schedules, and maximizing uptime and capability (Resourcefulness & Laboratory Management)
• Demonstrate technical excellence in metrology and quality systems by applying measurement science, uncertainty analysis, and quality tools (APQP, FMEA, SPC) to ensure reliable, compliant, and high-quality results (Measurement Science & Quality Process Management)

Education, Licenses, Certifications:
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.


Experience:
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Qualifications

Quality Assurance Responsibilities:

• Initiate action to prevent the occurrence of any nonconformities relating to product, process, and quality systems.
• Control further processing, delivery, or installation of nonconforming products until the deficiency or unsatisfactory condition has been corrected.
• Initiate, recommend or provide solutions though designated channels.
• Verify implementation of solutions.
• Perform dimensional quality audits, capability studies and gauge studies.
• Provide technical support for manufacturing including troubleshooting, training for proper use of gauging, specifications, first piece inspections and inspections of purchased components.
• Document and analyze results using statistical methods.
• Use quality tools/techniques to assist in root cause analysis and process improvements.
• Analyze and disposition nonconforming in-process product characteristics as authorized by the Quality Engineer.
• Index, file store and retrieve quality records.
• Evaluate and inspect customer returns for failure modes and root cause analysis.

Technical/ Professional Knowledge, Training and Skills:

• Functional experience with mechanical gauges.
• Awareness of statistical techniques and Statistical Process Control techniques.
• Proven organizational, communication, training and record keeping skills.
• Effective and experienced team player.
• Ability to use Microsoft Word, Excel, and Outlook.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.