Junior Software Analyst
Synergistic IT
Job Title
Synergistic IT is a full-service staffing and placement firm servicing clients in America for the past 12+ years. We are dedicated towards fulfilling the IT needs of our clients. From staffing to full implementation of projects we provide the highest quality IT Services.
Job Description
Work with artists and software developers globally, providing prompt front-line technical support for all newly submitted tickets.
Identify and provide solutions to problems reported by users to resolve their issues, working with development team(s) to investigate and escalate issues when applicable.
Serve as a liaison between the artist and development team(s) to effectively convey and prioritize customer requests and concerns.
Develop and maintain the support team's playbook, documentation and customer knowledge base.
Work in 24X7 support environment in shifts.
Can be individual contributors during weekends and crucial times.
Bring in real time Production Support experiences to motivate the team.
Mentor team in following defined processes and share benefits of following.
Bring the balance in shift allocations by working with combination of seniors/juniors in the team.
Play in front line for taking up unexplored and new types of issues as needed.
Share constructive feedback with Seniors/Leads for repetitive issues.
Requirement / Education
Bachelors or Masters in Computer Science/MIS/IT/Mathematics/Statistics etc.
Experience interacting and communicating directly to customers globally.
Expertise in Python, and shell scripting.
Experience working in software service or support team.
Experience in working high demand environment.
Benefits
On Job Technical support Permanent Position
Interested candidates please send a word or PDF copy of your resume at View email address on click.appcast.io or call at View phone number on click.appcast.io (Rahul).
If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you.
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