Field Service Technician

Job SummaryXylem is seeking a Field Service Technician to perform hands-on service, maintenance, and repair of equipment and systems at customer sites. This role involves installing and troubleshooting mechanical, electrical, and diesel-powered equipment while ensuring safe and efficient operations. The Field Service Technician will travel to various customer locations, deliver exceptional service, and act as a technical resource and brand representative for Xylem. The ideal candidate is safety-focused, mechanically inclined, and enjoys problem-solving in dynamic field environments. Ideal candidates may have experience in HVAC, electrical work, plumbing, diesel or mechanical systems.Key ResponsibilitiesSafely operate company vehicles to transport equipment and materialsExecute field service activities including equipment installation, maintenance, and troubleshootingProactively identify and resolve equipment safety or performance issuesEnsure both company- and customer-owned equipment are operated safely and effectivelyFoster a safe working environment and contribute to a strong safety cultureCommunicate effectively with customers, representing Xylem with professionalismMaintain and safeguard company tools, vehicles, and assetsWork independently or as part of a team to meet service goalsRequirementsHigh School diploma or equivalent2–5 years of relevant technical experience, including in industrial or commercial process water systemsClean driving record and ability to obtain a DOT Medical CardAbility to obtain all required customer site clearances (TWIC, DISA, etc.)Willingness to travel up to 20%Preferred SkillsExperience with mechanical, electrical or dieselProficiency with Microsoft Office and smart devicesExcellent customer service and communication skillsStrong critical thinking and troubleshooting abilitiesAbility to synthesize technical information and communicate it clearlyCapable of working without direct supervision in a dynamic environmentCompensation & BenefitsAt Xylem, we offer a competitive compensation package, including:Medical, Dental, and Vision insurance plans401(k) with company matchPaid time off and paid parental leaveTuition reimbursementOpportunities for career advancement and professional developmentJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!