Shift Lead

Location: Lutz, Florida Benefits Competitive pay Employee discounts Flexible schedule Room for advancement Working with pets Responsibilities Lead the Sales Associate team, encouraging cross‑team collaboration and setting performance standards. Assist customers and drive sales, service, and customer experience initiatives to achieve sales, KPIs, and store performance goals. Prioritize, assign, and delegate daily goals and assignments to associate team; ensure completion when manager on duty. Maintain professionalism and a positive workplace attitude in all verbal, written, and electronic communications. Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies. Protect employees and customers by maintaining a safe and clean store environment; clean pet enclosures and ensure animals receive appropriate food and water. Support operations: restock merchandise, move products from stockroom to sales floor, and assist with fish system maintenance. Perform inventory tasks, ensuring accurate physical inventories, counts, and shrink goals. Carry out store opening and closing procedures and communicate concerns to management. Support new hire training and merchandising guidelines, and assist with community events. Perform other duties assigned by store management. Qualifications Minimum 1 year of retail or customer service experience. Experience working with animals. Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays. Valid driver’s license and access to a motor vehicle preferred. Physical Demands & Working Conditions Heavy lifting up to 55 lbs may be required several times during a shift. Most tasks involve standing, moving around the sales floor, and actively listening and observing while merchandising. Potential hazards include slips, trips, falls, strains, sprains, and accidental injuries from pets. Competencies Customer Focus Motivating Others Drive for Results Listening Compassion Time Management Delegation EEO Statement Pet Supermarket is an equal opportunity employer and a Drug Free Workplace. #J-18808-Ljbffr Pet Supermarket