Pool Operations Manager

DeKalb Park DistrictPosition DescriptionDEPARTMENT: RecreationTITLE: Pool Operations ManagerCLASSIFICATION: Part-Time, Non-ExemptSUMMARY OF POSITION: Oversees the daily operation of admissions and concession area to provide a safe, clean, and welcoming environment for patrons by supervising staff, maintaining customer service standards, and ensuring compliance with food handling and safety regulations.SUPERVISION RECEIVED: Reports to the Hopkins Facilities and Aquatics ManagerSUPERVISION EXERCISED: Directly oversees Pool Admissions Staff and Pool Concessions Staff. Indirectly supervises Pool Managers, Lifeguards, and Water Slide Attendants.ESSENTIAL DUTIES AND RESPONSIBILITIES:Supervises all Admissions and concession staff; perform direct roles as necessary.Provides leadership, direction, and support to all patrons and addresses customer concerns in a professional and timely manner.Oversees concession operations, including food preparation, food handling, inventory, cleanliness, and customer service.Ensures compliance with all applicable food safety and sanitation regulations.Complete incident/accident reports as required.Maintains a working knowledge of all Park District policies, aquatic facility rules, and concession procedures.Monitors cleanliness and organization of admissions and concession area, including equipment and storage areas.Cleans the concession area, administration areas, pool deck area and locker rooms as necessary.Maintains appropriate inventory levels and communicates supply needs to supervisor.Promptly reports any work-related or patron injuries to supervisor.Uses good safety awareness and judgement; corrects unsafe conditions and/or reports them to supervisor.Manages difficult or emotional customer situations; respond to requests for service and assistance.Assists with opening and closing procedures for admissions and concession operations.Assists with special events, facility rentals, and other assigned aquatic facility operations.PERIPHERAL DUTIES:Participate in required district training programs.Supervise facility rentals.Provide backup to related positions when possible.DESIRED MINIMUM QUALIFICATIONS:Education and Experience:Must be 18 years of age or older.Previous experience in customer service, food service, concessions, or supervisory experience preferred.Necessary Knowledge, Skills and Abilities:Ability to supervise, motivate, and lead seasonal staff.Knowledge of proper food handling, sanitation, and food safety practices.Ability to operate cash registers and point-of-sale systems accurately.Ability to handle cash and reconcile daily receipts.Ability to communicate effectively with patrons, staff, and supervisors.Well organized and strong ability to work independently as well as with others.Ability to follow directions and give clear instructions.Ability to work evenings, weekends, and holidays as needed.Ability to work collaboratively in a team environment.Ability to handle negative feedback from patrons.Ability to portray a professional image of the District.Special Requirements:Possess and maintain a current Food Manager Certification.Possess and maintain CPR, AED, and First Aid certification or obtain within an established timeframe.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and climb or balance. The employee is occasionally required to use hands to finger, handle or feel; reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to outside weather conditions including water, sun, high humidity, excessive heat and cold. The noise level in the work environment is moderate.SELECTION GUIDELINES:Formal application, rating of education and experience, oral interview and reference and /or background check, and job-related tests may be required.The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. #J-18808-Ljbffr