IT Manager

Job Description

Job Description

MISSION

We are Called to serve a thriving community where senior live with dignity, connection and purpose.  

CORE VALUES  

Fully embraces a culture of hospitality and teamwork by living the Oakwood

Core Values: 

• Compassion : We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another. 

• Faith : We have a commitment to remain true to the vision and mission of Oakwood. 

• Inclusion : We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all. 

• Integrity : We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers. 
• Dedication : We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community. 

ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)

• Vendor & Strategic Partnership Management  

  • Establish and maintain a highly collaborative partnership with the organization's managed services provider (MSP) and other technology vendors to ensure exceptional service delivery, strategic alignment, and operational performance. 
  • Serve as the primary relationship manager between the organization and the IT services partner, fostering accountability, transparency, and shared ownership of technology outcomes. 
  • Conduct regular business reviews with the IT vendor to evaluate service levels, project progress, cybersecurity readiness, and strategic initiatives. 
  • Collaborate with vendor partners to develop technology roadmaps that support organizational growth, resident services, cybersecurity, and healthcare operations. 
  • Ensure vendor performance meets established service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations. 
  • Partner with the IT vendor to proactively identify risks, improve system reliability, and implement innovative technology solutions. 
  • Facilitate clear communication and effective coordination between organizational leaders, end users, and external technology partners. 
  • Leverage the expertise of vendor partners while maintaining internal ownership, accountability, and strategic oversight of technology decisions. 

  Technology Leadership  

  • Develop and execute the organization's technology strategy in alignment with organizational goals. 
  • Lead technology planning, budgeting, vendor management, and project implementation. 
  • Serve as the primary advisor to leadership regarding technology investments, cybersecurity risks, and emerging technologies. 
  • Establish policies, standards, and procedures for technology governance. 

  Infrastructure & Systems Management  

  • Oversee all network, server, storage, telecommunications, and cloud-based systems. 
  • Maintain reliable and secure operations across all community locations. 
  • Manage Microsoft 365, Active Directory, wireless networks, VPN access, and endpoint management systems. 
  • Ensure system availability with appropriate monitoring, maintenance, backups, and disaster recovery processes. 
  • Manage audiovisual systems utilized for resident programming, board meetings, and staff education. 

  Cybersecurity & Risk Management  

  • Lead cybersecurity initiatives and maintain a comprehensive security program. 
  • Conduct regular risk assessments and vulnerability reviews. 
  • Develop and monitor incident response, disaster recovery, and business continuity plans. 
  • Implement cybersecurity awareness training for staff. 
  • Coordinate security audits, penetration testing, and remediation efforts. 
  • Ensure compliance with HIPAA, HITECH, PCI-DSS, and other applicable regulations. 

  Healthcare & Clinical Technology  

  • Support electronic health record (EHR) platforms and clinical technology systems. 
  • Partner with nursing, therapy, and healthcare leadership to optimize clinical workflows. 
  • Ensure secure management of protected health information (PHI). 
  • Support medication management, telehealth, nurse call systems, and clinical communication platforms. 

  Resident Technology Services  

  • Oversee resident technology services including Wi-Fi access, internet connectivity, smart devices, streaming services, and technology education programs. 
  • Develop technology support resources to enhance resident engagement and satisfaction. 
  • Collaborate with resident councils to identify technology improvement opportunities. 

  Technical Support Operations  

  • Manage help desk services and technology support personnel. 
  • Establish service level expectations and performance metrics. 
  • Ensure timely resolution of technology incidents and requests. 
  • Promote a customer-service-oriented technology culture. 

  Budget & Asset Management  

  • Develop and manage annual IT operating and capital budgets. 
  • Maintain technology asset inventories and lifecycle management plans. 
  • Identify opportunities for cost savings and operational improvement. 
  • Ensure appropriate licensing and software compliance. 

  Leadership Expectations