Operational Specialist

Job Description

Company Description Chosen is a Santa Barbara–based luxury vacation rental management company focused on elevating the guest experience beyond standard hospitality. The company manages a carefully curated portfolio of homes across Santa Barbara and Ventura County, combining high-touch property management with a wellness-forward approach. Guests enjoy curated wellness amenities, complimentary local gym access, and optional add-ons such as saunas, cold plunges, in-home massage, and private chefs, all arranged in advance. Homeowners benefit from peace of mind, strong property positioning, and top-of-market performance. Chosen is dedicated to delivering restorative, high-quality stays for every guest.

Role Description The Field Operations Specialist is a part-time, hybrid role based in Santa Barbara, CA, with a mix of on-site property visits and work-from-home tasks. This position supports day-to-day field operations by conducting property inspections, coordinating vendor services, and ensuring homes are guest-ready according to Chosen’s quality and wellness standards. The specialist documents operational issues, follows up on maintenance and housekeeping tasks, and verifies that amenities and add-ons are set up prior to guest arrival. They collaborate closely with the operations and guest experience teams, communicate status updates, and resolve on-the-ground issues in a timely, professional manner. The role requires flexible scheduling, including some evenings, weekends, and holidays aligned with guest check-ins and turnovers.

Qualifications

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• Candidates should possess strong Field Operations skills, including on-site property oversight and coordination of vendors and service providers.
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• Candidates must have basic repairs & maintenance skills, or the desire to learn, and the abilit yto lift 50+ lbs. during a shift.
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• Candidates should possess Operations Management skills, such as organizing workflows, tracking tasks, and maintaining high standards of property readiness.
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• Candidates should possess Analytical Skills to assess property conditions, identify root causes of issues, and prioritize corrective actions.
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• Candidates should possess excellent Communication skills for clear coordination with internal teams, vendors, and, when needed, guests.
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• Candidates should possess Troubleshooting abilities to respond quickly to operational challenges and implement practical solutions on-site.
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• Additional beneficial qualifications include experience in hospitality or vacation rental management, comfort with digital tools and mobile apps, reliable transportation for local travel, and the ability to work independently with minimal supervision.
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• High school diploma or equivalent required; further education or certifications in hospitality, property management, or operations are a plus.
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Pay - $25/hour + Mileage Reimbursement

Benefits - 401k plan and free gym membership