Customer Retention Specialist
Hope's Global Getaways
About the job Customer Retention Specialist
Role Summary
- Serve as a dedicated point of contact to support returning and existing clients
- Coordinate customized travel arrangements including flights, accommodations, cruises, tours, and packages
- Proactively follow up with clients to enhance satisfaction and encourage repeat business
- Manage itinerary updates, confirmations, changes, and post-booking support
- Provide personalized travel recommendations aligned with client preferences
- Address and resolve travel-related concerns efficiently and professionally
- Maintain detailed client profiles and accurate booking documentation
- Monitor travel promotions, supplier updates, and loyalty opportunities
- Strong client service and relationship-management skills
- Excellent written and verbal communication abilities
- Experience in customer retention, account support, or service roles preferred
- Organized and detail-focused with the ability to multitask
- Comfortable navigating digital systems and online booking platforms
- Self-directed with strong time management skills
- Must be 18+ years old
- Must reside in an eligible hiring region
- Remote independent contractor role
- Flexible scheduling
- Unlimited earning potential based on engagement and performance
- Ongoing training and professional development
- Flexible, work-from-home opportunity
- Comprehensive onboarding and certification program
- Access to established travel supplier partnerships and booking tools
- Travel discounts and industry benefits
- Supportive team culture focused on growth and advancement
- Leadership development opportunities
Vacancy posted 3 days ago
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