Human Resources Benefits Coordinator

Human Resources Benefits Coordinator

The Human Resources Benefits Coordinator administers and supports employee benefits, leave of absence programs, workers' compensation, retirement plans, and wellness initiatives across the Tennessee Aquarium, Creative Discovery Museum, and Hunter Museum of American Art. This position serves as a key resource for employees, managers, retirees, and external partners by providing guidance, ensuring compliance, maintaining accurate records, and delivering exceptional employee support throughout the employment lifecycle.

Essential Duties and Responsibilities

Benefits Administration

• Administer employee benefit programs, including health, dental, vision, life, disability, retirement, and more
• Conduct benefits orientations and support new hire onboarding related to benefit enrollment and employee education
• Coordinate annual open enrollment activities, including employee communication, enrollment support, and distribution of materials
• Process benefit enrollments, changes, terminations, and qualifying life events in HRIS and carrier systems
• Serve as a point of contact for employees, insurance carriers, brokers, and vendors regarding benefit questions and issue resolution
• Track eligibility and administer retirement plan enrollments, employee contribution changes, and communications
• Reconcile monthly insurance invoices and benefit billing statements for accuracy
• Partner with Payroll to ensure accurate benefit deductions and leave-related pay processing
• Coordinate employee wellness initiatives and educational programs designed to support employee engagement and well-being
• Coordinate benefits fair activities, including vendor participation, communications, logistics, and event support

Leave Administration

• Administer leave of absence including FMLA, personal leave, short-term disability (STD), and long-term disability (LTD claims, ensuring timely processing, accurate documentation, and compliance with applicable policies and regulations
• Monitor and track leave balances, accommodation documentation, and return-to-work timelines to support compliance and operational needs
• Communicate leave policies and procedures to employees and managers
• Maintain compliance with federal and state regulations, including FMLA, HIPAA, COBRA, ERISA, OSHA, and other applicable laws

Workers' Compensation & Safety Coordination

• Coordinate workers' compensation claims administration, including injury reporting, claim documentation, and communication with carriers and third-party administrators
• Assist employees through the workers' compensation process and support return-to-work coordination
• Maintain OSHA logs, reporting, and compliance tracking

Customer Service & Administrative Support

• Maintain accurate and confidential benefits, leave, workers' compensation, medical, retirement, and other Human Resources records in accordance with state and federal law and internal recordkeeping policies
• Update employee handbooks, policies, benefits guides, and employee communication materials as needed
• Assist with special projects and other Human Resources initiatives
• Support departmental operations and participate in team projects as needed

Knowledge, Skills and Abilities Required

Knowledge of employee benefits, leave administration, workers' compensation, and related laws and regulations

Understanding of Human Resources practices, policies, procedures, and HRIS systems

Strong customer service, communication, and interpersonal skills

Strong organizational, time management, and multitasking abilities

Problem-solving and analytical skills with attention to detail

Ability to maintain confidentiality and handle sensitive information professionally

Proficiency in Microsoft Office, including Word and Excel

Fast-paced environment with multiple deadlines and changing priorities

Educational/Experience Requirements

Minimum of three (3) years of experience in benefits administration, Human Resources, or a related field required

Bachelor's degree in Human Resources, Business Administration, or related field preferred

Experience administering workers' compensation and leave programs

Knowledge of retirement plans and employee benefits compliance

Experience supporting open enrollment and employee benefits communication

Experience using HRIS and benefits administration systems, preferably UKG

Professional Human Resources certification, such as PHR or SHRM-CP, preferred

Working Conditions & Physical Demands

On-site, primarily in a standard office environment

Frequent use of computers and phones for extended periods of time

Frequent interaction with employees and benefits providers

Occasional travel between the Tennessee Aquarium, Creative Discovery Museum, and Hunter Museum of American Art

Work schedule may vary based on organizational needs

Full-time, hourly ($21.75/hour); Schedule is Monday – Friday, on-site.

Equal Opportunity Employer