Shift Manager

Full-time

Havasu Landing Casino

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)
SHIFT MANAGER JOB DESCRIPTION
HAVASU LANDING CASINO
DEPARTMENT: ADMINISTRATION
REPORTS TO: GENERAL MANAGER
QUALIFICATIONS:
Must be 21 years or older
Must pass a pre-employment drug test
Must qualify for gaming license
Cannot be convicted of a felony
Preferred bachelor’s degree in business, Accounting, Hospitality, or related field; or equivalent combination of education and experience
At least 5 years of senior management hospitality/casino operations experience
Prior experience in Tribal Gaming preferred
Technical training and/or experience in table games is required with priority being Blackjack and 3-card Poker including knowing the payouts for said games, normal advantage play strategies as well as what to watch for regarding suspicious activities from a patron or dealer
Thorough knowledge of Title 31, CTRC, and SAR regulations
Excellent verbal and interpersonal communication skills
Outstanding analytical and decision-making skills
Strong organization and administration skills required
Ability to work under pressure situations with a friendly, approachable and customer service-oriented demeanor
Ability to adjust to and manage change effectively
Must be able to work flexible shifts - willing to work nights, weekends, and holidays
DUTIES AND RESPONSIBILITIES:
Assist the General Manager (GM) in the responsibilities of day-to-day casino operations, working closely with the management team to ensure maximum profitability while staying within the budget, and assisting in the overall maintenance and improvement of strategic planning and marketing strategies for the casino operations as a whole
Oversee all facets of the casino operation up to and including Gaming, Food & Beverage, Security, Maintenance, Cage, employee relations, and any other items that may present themselves
Responsible for assisting the GM in leading the corporate culture and for keeping high standards with patrons of the casino.
Must have a working knowledge of all departments as well as policies and procedures for said departments.
Responsible for assisting the GM in the primary duties including ensuring the casino and all of its employees comply with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS), all policies and procedures, and ensuring the casino earns a profit
Ensures compliance with company standards and gaming regulations
Serve as company representative in dealing with Tribal and state officials, the community, and the media in the GM’s absence
Assist the GM and ensure all legal requirements for the operation are met and internal controls maintained
Assist the GM in dealing with patron complaints and suggestions
Expulsion of troublesome patrons and explanation of rules and policies
Monitor activities on the casino floor
Working in conjunction with the Table Games Supervisor, determine the staffing levels and open tables based on business demands
Cover for the Table Games Supervisor while the supervisor is on breaks or as needed
All other duties as assigned
PUBLIC RELATIONS:
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All other duties as assigned

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Vacancy posted 25 days ago

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