Operations Coordinator - Customer Service & Administration

Paul Davis Restoration of Southwest Montana Operations Coordinator (Customer Service & Administration) Job Type: Full-Time | Entry-Level Pay: $22–$24 per hour, depending on qualifications Paul Davis Restoration of Southwest Montana is looking for a dependable, organized, and service-minded Operations Coordinator to join our growing team. This position combines customer service, office administration, and daily operational support. You'll serve as a key point of contact for customers while helping keep our office organized, our team connected, and our projects moving forward. We help homeowners and businesses recover from unexpected property damage. Our customers are often facing stressful situations, and your compassion, communication, and attention to detail will make a meaningful difference. This is an entry-level opportunity with room to grow. Customer Service & Communication Answer calls, emails, and customer inquiries with professionalism and empathy. Maintain ongoing customer communication throughout the restoration process. Coordinate appointments, scheduling, and project updates with customers and team members. Document customer interactions, track outstanding requests, and ensure timely follow-up. Help resolve routine concerns and escalate more complex issues appropriately. Office Administration & Operations Support daily front-office activities and general administrative responsibilities. Maintain accurate customer records, project information, and internal documentation. Assist with scheduling, task tracking, and communication between office and field teams. Enter and update information in company systems. Support project managers and leadership with operational and administrative needs. Administrative & Financial Support Assist with payroll and accounts payable documentation. Maintain subcontractor paperwork, including W-9 forms and insurance certificates. Organize files, process mail, and support established office procedures. Enjoys helping people and building positive relationships. Can manage multiple priorities in a fast-paced environment. Is comfortable with computers, email, and learning new software. High school diploma or equivalent. Basic computer and communication skills. Ability to handle confidential information responsibly. Customer service or administrative experience is helpful but not required. No restoration or construction experience necessary. At Paul Davis Restoration of Southwest Montana, we do more than repair damaged properties. We help people put their lives back together when the unexpected happens. We're a locally owned and operated business backed by a nationally recognized restoration brand. Our team values service, integrity, accountability, and supporting one another. Make a meaningful difference for customers and our community. Learn valuable customer service, administrative, and operational skills. You'll succeed by providing compassionate and timely customer service, keeping information organized and accurate, following through on commitments, and helping our team operate efficiently. We'll provide training and support to help you succeed.