Associate Demand Field Service Technician

ABB Energy Industries Job Opportunity

At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Regional Service Manager-Western US

Roles and Responsibilities:

In this role you will be responsible for Demand Associate Field Service in Automation Energy Industries Service. Demand Associate Field Service Technician's perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service.

The work model for the role is: Hybrid

This role is contributing to the Automation, Energy Industries Division in Cleveland, OH.

You will mainly be accountable for (upon completion of formal Trainee program):

• Provide site service to ensure safe and efficient plant operation utilizing the ABB's Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.

Your Traineeship: You will embark on a journey where you will develop and be mentored to provide outstanding field service support of ABB's Distributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of our previous Associates that continue to have successful careers at ABB.

What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

More about us: ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.