Operations Support Specialist

Operations Support Specialist

J. J. Keller is looking for an Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients. As part of our Service Operations team, you will process client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.

J. J. Keller offers many great benefits! Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met! Medical / Dental / Vision Insurance Tuition Reimbursement, eligible your FIRST DAY 401(k) with Employer Match + Company-Funded Annual Profit Sharing 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday There are so many things to love about our home office in Neenah, WI: Jean-friendly environment, every day of the week! Caf that offers breakfast, lunch and multiple a la carte items Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home. Near 1-mile long walking trail that wraps around the campus Multiple collaboration stations

Job Responsibilities

• Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
• Requests and monitors client funds for transactions.
• Reconciles accounts and requests additional funds when needed.
• Identifies and fixes issues pertaining to transactions in a timely manner.
• Works with appropriate internal and external resources as applicable.
• Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
• Resolves issues directly with the state when processing errors occur on behalf of the client.
• Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.

Qualifications

• Experience/Education: 2+ years of professional services experience utilizing Excel. Post-secondary education in a business-related field preferred. In lieu of degree or experience, would consider a combination of education and related office experience.
• Other Skills/Qualifications: Proficient in MS Office Suite with a heavy focus on Excel. Strong organizational, problem solving, communication, and critical thinking skills. Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable. Ability to apply regulatory knowledge in a variety of situations. Independent and strong decision-making skills. Ability to deal with ambiguity. Desire to meet and exceed client expectations. Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller & Associates