Clinic Business Representative Associate

Clinic Business Representative Associate

Deliver exceptional customer service where it matters mostat the start of every patient's care journey. As the first point of contact as a Clinic Business Representative Associate, you'll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities:

• Greets and welcomes patient in person or by phone.
• Performs registration process.
• Collects demographic and insurance information.
• Checks in or interviews patient to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May schedule appointments.
• Verifies eligibility and benefits information for payers and interprets results.
• May obtain prior authorization before date of service and provides notification if unable to complete.
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available. Refers complex questions as needed.
• Obtains signatures from patients as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• May operate a multi-phone system which would including transferring calls, handling messages and paging.
• Other duties as assigned.

Required Qualifications:

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications:

• High school diploma or GED
• Associate's or Vocational degree
• 0 to 2 years of clerical or business environment experience
• 0 to 2 years of medical terminology knowledge
• 0 to 2 years of computer knowledge including Microsoft Word, Excel and Outlook

Physical Demands:

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range: $21.24 to $27.93 per hourThe pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.