Consumer Loan Servicer

Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2025 award! As we continue to grow, we are on the lookout for exceptional talent to join our dynamic team. At Lafayette Federal Credit Union, we pride ourselves on our commitment to excellence and our reputation as an employer of choice. We believe that the dedication and skills of our team members are crucial to achieving our mission of becoming the premier financial partner for our community. Your potential contributions are invaluable, and we are excited to welcome new team members who share our passion for innovation and high performance. About us Our Difference What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we've also earned numerous accolades including: Newsweek’s America’s Best Banks list A 5-star rating from Bauer Financial Recognition by S&P Global's Top Performing Credit Unions Our Culture Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Consumer Loan Servicer responsible for managing existing consumer loans in the credit union’s portfolio and those sold to Investors. Performing critical support services to the department including resolving internal and external members’ inquiries; performing loan maintenance within the core system; managing the title process on auto and boat loans; troubleshoot issues with the core system and coordinating any interface with external and internal parties. Requirements A day in the life of a Consumer Loan Servicer will include: Performing a variety of loan servicing duties such as collateral loan title tracking, maintaining insurance tracking for collateral loans, filing Uniform Commercial Code (UCC), and generating lien releases. Providing legendary service to members and third parties by resolving their inquiries such loan payment history, payment correction, generating payoff statements, processing payoff transactions, due date changes, interest rate discounts, loan amortization, and loan verification. Generating and reviewing Consumer loan reports, including but not limited to Funding reports, Paid in Full reports, Low Balance reports, UCC reports. Maintain tracking log for Auto, Boat and RV title, Insurance, and UCC. Performing quality control on all consumer loans and ensures data within the core system is aligned with the loan agreement. Reviewing third-party vendors’ reports/invoices and auditing for accuracy to LFCU’s data and for keeping update with the all-consumer loan servicing policies and procedures. Being responsible for collecting the required documents necessary for subordination request on loans held in Lafayette Federal portfolio and assisting the Investor Relations team for loans held by various Investors. Upon approval prepare the subordination agreement and update the tracker. Experience Three to five years of similar or related experience Education A high school education or GED. Top benefits or perks Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave & birthday leave Educational assistance Commuter benefits program and more! The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Pay Pay: $54,000 - $57,500 annually depending on experience and qualifications. Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

EOE/AA/DISABILITY/VETERAN