Customer Service Representative III

Position Overview We are seeking a Customer Service Representative III (Call Center Rep) located in Hunt Valley, MD. Compensation is $19.50 per hour, with overtime opportunities. Full‑time position with multiple shifts available. Benefits Medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Job Responsibilities Listen and respond professionally to calls and emails regarding title issues and inquiries. Interact with client contacts, auto dealers, and DMV representatives to resolve questions. Maintain client requirements and manage multiple clients simultaneously. Complete title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.). Review account and title histories and provide accurate updates to clients, including title status, password resets, and billing questions. Handle exception accounts and reporting, determine root cause, and take appropriate actions for resolution based on client, scenario, and timing. Escalate follow‑up and situational accounts as needed. Qualifications High school diploma or GED. 2–4 years of call center experience. Excellent written and verbal communication skills. Strong attention to detail and listening/reading comprehension skills. Strong work ethic, time‑management and interpersonal skills. Ability to work independently with minimal supervision. Accurate keyboarding skills. Equal Employment Opportunity The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of characteristics protected by applicable human‑rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process. Please inform the company’s personnel representative if you require any accommodation. #J-18808-Ljbffr Amynta Group