Customer Service Representative CSR

Job Description

Job Description

Job description



 
We are seeking a highly motivated individual for our Customer Service Representative position in our El Paso, TX location. You will be responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, companies, and fellow team members while conducting specific service activities. This is an outstanding opportunity for the right person with unparalleled career growth!



 
Responsibilities
 

• Foster and maintain excellent relationships with current customers and business partners. Build relationships with customers through regular follow-up, accurate and timely answers, and general account support. Anticipate, respond to, and follow up on all existing client needs.
• Actively engage through incoming telephone calls while partnering, networking, and planning for new clients and business opportunities.
• Identify, qualify, and develop business opportunities with new and existing clients, by telephone, online, and through written communication.
• Monitor, review, and report on key metrics to ensure targets are achieved, and execute spreadsheets detailing activity while you are recording the information in a timely, accurate, and professional manner.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
• Support and prepare clients for ongoing changes, retention, and maintain strong client relationships.
• Participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Help new customers who walk in the office in El Paso, TX or potential customers who call to the office.
• Support each other in our office team in an effort to understand customer needs, gather necessary data, research options, and then present those options to the customer.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review and verify accuracy of tasks and facilitate corrections, as needed, between client and the company.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken.

 
Qualifications

• Possess a sense of urgency, attention to detail, multi- tasking, and follow up skills
• Have outstanding organizational skills with an ability to complete assignments without supervision, embrace sound business judgment, strong decision-making and superior written and verbal communication skills
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency
• General Selling Techniques and have the ability to empathize with customer situations
• Experience with customer relations
• You must be coachable and trainable
• Be people-oriented and customer-focused
• Are professionally assertive in developing customer relations
• Experience in sales - Inbound/Outbound calls is helpful
• Have the ability to thrive in a growth-oriented environment
• You must have the ability to communicate fluently with our English and Spanish speaking Customers
• Texas Property & Casualty Insurance License – We will reimburse license expense if currently unlicensed and you need to obtain a new license for the State of Texas.

Benefits/Perks

• Health Insurance
• Paid Time Off
• Flexible Schedule
• Opportunity for advancement
• Fully Paid Vacation for you and your Spouse/Significant other
• Competitive Pay
• Profit Sharing
• Professional training and development
• Job Stability in a growing industry
• Bonus Pay
• Additional Commission Pay