Contact Center Operations Lead
First National Bank Alaska
First National Bank Alaska in Anchorage is seeking an experienced Contact Center Manager to lead daily operations across phone, email and digital channels. The role focuses on meeting service levels, improving customer experience, and ensuring compliance with banking regulations. You will coach supervisors and agents, manage staffing, and drive continuous improvement in KPIs such as AHT, CSAT, and NPS. Schedule: Monday–Friday with some extended and weekend work; salary is commensurate with #J-18808-Ljbffr First National Bank Alaska
Vacancy posted 1 day ago
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