Member Services QA Lead — Elevate Customer Experience
Navitus Health Solutions
Navitus Health Solutions in Brentwood, TN is seeking a skilled Call Center Analyst Team Lead to enhance customer satisfaction and agent performance. This role involves monitoring customer interactions, providing feedback, and analyzing performance metrics. Ideal candidates will hold a high school diploma and an associate degree while having experience in call center operations. Knowledge of Microsoft Office is required; familiarity with telephony software like Genesys is preferred. #J-18808-Ljbffr Navitus Health Solutions
Vacancy posted 2 days ago
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