Careers

Team Lead

At Elm & Oak Health, we're on a mission to bring dignity and stability to the most vulnerable members of our communities. We're looking for a Team Lead to guide our Safe Options Support (SOS) teams serving individuals experiencing homelessness across the Onondaga/Oswego County areas. You'll lead and mentor a multidisciplinary team of care managers, peer specialists, and clinicians - coaching your people, forging strong partnerships with hospitals, law enforcement, and housing providers, and building the quality and compliance foundation that lets your team do their best work where it matters most. If you're a natural leader who thrives on developing people and driving real impact, this is your chance to lead a team that changes lives every day.

Grade 307: This is a full time position, working from home, but does require significant travel throughout Onondaga & Oswego Counties. The minimum and maximum annual salary that Elm & Oak Health believes in good faith to be accurate for this position at the time of this posting are $60,948 - $78,362. In addition to your salary, Elm & Oak Health offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

The Team Lead will be responsible for the development and maintenance of collaborative relationships with community partners including the Department of Homeless Services, local law enforcement, community hospitals, exiting outreach teams and housing providers. The Team Lead will provide coaching, training, and administrative support oversight for the care management staff. The Team Lead is accountable for staff development and performance improvement and for promoting appropriate and effective care through established monitoring systems and professional staff growth. This position will monitor and address problems that occur on a day-to-day basis for operational concerns. The Team Lead ensures that the treatment provided is consistent with Monroe Plan philosophy and meets the current standards for quality of care and other requirements as defined by NYS DOH and OMH. The Team Lead role will require significant multi-tasking in a fast paced, challenging environment. The role will require field-based work, periodic on call coverage, and a willingness to work flexible hours.

Essential Job Duties/Functions

50% - Direct Supervision, Coaching/Education Training Staff

• Provide mentoring, guidance and coaching to staff regarding policies and procedures.
• Provide mentoring, guidance and coaching to staff regarding service delivery and interventions.
• Assist staff when necessary in areas of Care Management referrals and network development.
• Promote a positive working environment for staff through constructive reinforcement and recognition.
• Conduct interim and yearly staff evaluations in collaboration with Manager.
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures.
• Coordinate weekly staff schedules to ensure adequate staff coverage.

20% - Department Operational Oversight

• Manage the day-to-day operations in accordance with internal and external regulatory standards and guidelines.
• Coordinate program outreach at known "hang outs" or "hot spots" within the community or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the member.
• Develop meaningful and lasting partnerships with key community stakeholders including local hospitals, local law enforcement, shelter operators and housing providers.
• Facilitate case reviews on "members at risk" with community partners and document recommendations.
• Manage SOS team's on-call requirements ensuring that 24/7 crisis response is available.
• Work with SOS region's Single Point of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment.
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner and with understanding of and consideration for cultural differences.

20% - Quality and Compliance Oversight

• In partnership with the State Office of Mental Health and regional partners, oversee the creation of a multi-disciplinary SOS community support team.
• Attend OMH and regional collaboration meetings as needed to adequately support the SOS program.
• Oversee and/or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the Monroe Plan leadership team on gaps in care or areas for continued improvement.
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care.
• Ensures that internal and external regulatory agency standards and requirements are met.
• Monitor, on a regular basis, and no less than monthly, all regulatory compliance areas within the SOS CTI program, including HIPPA.
• In collaboration with the Monroe Plan leadership team, develops policies/procedures for the SOS CTI program.
• Support audit process and follows up with staff as needed to address any identified deficiencies.

10% - Training & Development

• Develop, implement, and monitor training programs within the SOS department as needed.
• Conduct orientation sessions.
• Create training materials, as needed.
• Create testing and evaluation process for staff skill and knowledge following trainings.
• Plan and conduct continuing education training.
• Plan the implementation of activities and events, budget spending, material purchase/production and other resources to ensure that resources for education and development are adequate and managed within authorized budget.
• Act as a liaison between the SOS program and the Health Home Care Management program and other departments within Monroe Plan as needed.
• Act as a liaison between Monroe Plan and OMH and community providers and agencies.

Total must equal 100% - essential functions should be completed at least 10% of the time

• Demonstrate cultural awareness, cultural knowledge, and cultural skills in all aspects of job role.
• Attend and participate in team meetings and organizational/departmental trainings.
• Performs other duties as assigned.

Position Limitations:

• Cannot perform any tasks which are governed by license or registration (i.e. cannot answer questions or make recommendations RE diagnosis, medications or treatment).
• Cannot transport active Elm & Oak Health members at any time.
• Cannot perform hands on care.

• Bachelor's Degree or AAS with 2 years of equivalent work experience. Minimum of 5 years' experience in case management or a clinically related area.
• Minimum of 2 years' experience working with the homeless and/or precariously housed populations.
• Knowledge of counseling principles and methods for mental illness and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to members, member's families, and staff.
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
• Ability to develop evaluate, implement, and modify treatment intervention to meet the needs of individual recipients.
• Strong leadership and organizational skills required.
• Excellent planning, organization and implementation skills required.
• Must demonstrate excellent oral/written communication skills.
• Must possess excellent computer skills and have mastery of clinical software required for SOS program documentation and administration.
• Commitment to our member population.
• Candidates will need a NYS driver's license and to own or have access to reliable transportation that enables them to fulfill travel requirements of the job.

• Previous leadership or supervisory experience preferred.
• Collaborative style with strong team building and mentoring skills.
• Experience working with individuals with mental health issues.

PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.

Elm & Oak Health is an Equal Opportunity Employer