Workers'' Compensation Case Manager - Bilingual

Job Description Job Description Job Overview: As a Workers' Compensation Case Manager, you'll play a pivotal role in supporting individuals who have suffered injuries at their workplace. Your primary objective will be to ensure that these workers receive the appropriate medical care, benefits, and support they need to recover and, when possible, return to work. This position requires a blend of healthcare knowledge, understanding of workers' compensation laws, and exceptional interpersonal skills to navigate the complexities of each case effectively. Key Responsibilities (Include But Are Not Limited To): Key Responsibilities: Manage assigned workers’ compensation cases from intake to closure Maintain regular communication with clients, attorneys, insurance adjusters, medical providers, and defense counsel Monitor deadlines, hearings, medical appointments, and case developments Request and review medical records, reports, and supporting documentation Prepare correspondence, case updates, and status reports Assist with settlement preparation and litigation support as needed Update case management systems accurately and timely Ensure files are organized and compliant with firm procedures Coordinate with internal departments to facilitate efficient case progression Provide excellent customer service while maintaining professionalism and confidentiality Qualifications: Minimum 3 years of experience in a Workers' Compensation law firm Knowledge of workers’ compensation procedures, terminology, and deadlines Legal industry experience strongly preferred Strong organizational and multitasking abilities Excellent written and verbal communication skills Ability to manage a high-volume caseload in a fast-paced environment Proficiency with Microsoft Office and case management software (SmartAdvocate preferred) Bilingual (English/Spanish) preferred Preferred Skills: Ability to prioritize urgent matters and meet deadlines Strong attention to detail Problem-solving and critical thinking skills Ability to work independently and collaboratively within a team environment Education: High school diploma or GED required Associate’s or Bachelor’s degree preferred Company Description Since founding the firm in 1996, the principal, board-certified in civil trials by the NBTA, and, a member of ABOTA, has developed the firm's sterling reputation, by applying the rule of CER: Client first, Education for all, and, Rewards shared. Company Description Since founding the firm in 1996, the principal, board-certified in civil trials by the NBTA, and, a member of ABOTA, has developed the firm's sterling reputation, by applying the rule of CER: Client first, Education for all, and, Rewards shared.