Care Coordination Liaison (CRCDLSN-01)

Job Description

Job Description

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom , we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong .

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters —and a team that works hard to deliver on it

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About the Role

The Care Coordination Liaison provides member support, care coordination, and administrative assistance to members receiving behavioral health and medical services. This role helps ensure continuity of care by coordinating appointments, supporting member engagement, assisting with healthcare navigation, and serving as a liaison between members, providers, and internal teams. The Care Coordination Liaison promotes recovery, independence, wellness, and access to services while supporting a positive member experience.

This role is ideal for someone who :

• Is passionate about helping others succeed in recovery
• Believes in the power of member support and enjoys helping individuals navigate healthcare and support systems
• Thrives in a collaborative, member-centered environment
• Enjoys balancing direct member support with care coordination responsibilities
• Wants to make a meaningful difference every day

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What You’ll Be Responsible For

• Coordinating and tracking medical, behavioral health, telehealth, and related healthcare appointments
• Assisting members with scheduling, appointment reminders, referrals, and healthcare navigation
• Escorting members to onsite appointments and helping maintain continuity of care
• Providing recovery-oriented support and encouragement
• Assisting members in identifying goals related to wellness, recovery, independence, and self-advocacy
• Supporting engagement in treatment, recovery programming, and community resources
• Communicating member needs and barriers to care with clinical and operational teams
• Maintaining accurate documentation and supporting compliance with organizational and regulatory standards

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What Success Looks Like

• Members stay connected to needed healthcare and recovery services
• Appointments, referrals, and care coordination activities are completed accurately and efficiently
• Members feel supported, empowered, and engaged in their recovery journey
• Barriers to care are identified proactively and addressed appropriately
• Documentation is timely, accurate, and compliant
• Strong relationships are maintained with members, providers, and internal teams

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What We’re Looking For

• Must be 21 years of age or older
• High school diploma or GED required (Associate's or Bachelor's degree in Behavioral Health, Psychology, Social Work, Healthcare Administration, Human Services, or a related field preferred)
• Behavioral Health Technician (BHT) designation required
• Lived experience with mental health, substance use, and/or justice-involvement - Peer and Recovery Support Specialist (PRSS) Certification preferred
• Basic knowledge of patient care practices, medical terminology, healthcare documentation, and support services
• Strong communication, organizational, critical-thinking, and problem-solving skills
• Proficiency with Microsoft Office applications and Electronic Health Record systems
• Ability to work independently while collaborating effectively within a multidisciplinary team
• Experience in substance use treatment, behavioral health, residential treatment, or integrated healthcare settings preferred
• Experience using Kipu or other Electronic Health Record systems preferred
• Additional peer support, recovery, care coordination, or case management experience preferred

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Environment + Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Frequent interaction with members, providers, clinical staff, and community partners
• Regular computer, documentation, scheduling, and care coordination activities
• Periods of walking, standing, sitting, and movement throughout facilities
• Occasional local travel may be required
• Ability to support individuals experiencing behavioral health, medical, or recovery-related challenges while utilizing approved de-escalation and support techniques

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you.

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Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission — to turn second chances into powerful comebacks."