IT Technician

POSITION SUMMARY Performs intermediate skilled technical work assisting with the installation maintenance and support of network systems hardware and software monitoring backup procedures providing computer system support to users troubleshooting and solving system problems maintaining records and files and related work as apparent or assigned. Work under the general direction of the IT Director and IT Coordinator

QUALIFICATION REQUIREMENTS To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoots and repairs personal computers servers and peripheral equipment; performs diagnostic work; resolves issues related to use of equipment or software; assists with implementation of network and software security measures.

Assists Information Technology Supervisor with the maintenance of the Citys VoIP system to include installs data and jacks; network cabling; redirects network cables as needed.

Assists with local area network and wide area network resources and configuration. Assists in the development and implementation of long-range technological goals.

Assists in installation and configuration of local area data communications network which may carry data voice and video communications.

Assists in installation operation and maintenance of network services routers switches and other network devices.

Assists in resolving network communications problems.

Assists in installation or repair of Windows computers with standardized applications and networking software.

Assists in maintaining an inventory of the Citys computer system and software licenses.

Assists in responding to user questions and explain the operation of network applications and equipment.

Assist in the maintenance of standards and documentation.

Complete assigned health and safety courses to create a safe work environment.

May perform other job duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Under the direction of the Information Technology Director and Coordinator

Required Experience:

IC