IT Technician (Focus Area is Application Development)

: Nature of Work (Entry Level Skilled) Examples of IT focus areas include Networking, Software, Systems or Security. Install/Config/Maintain: Currently supported technology Troubleshoot: Basic related to configuration, installation and maintenance Create & Design: Student worker schedules, basic web content Monitor: Technologies via available pre-configured monitoring tools Lead/Team Role: No “lead” role but may organize and train student workers Examples of Work Performed Work in a collaborative environment with a team of IT professionals, contributing your experience and expertise to accomplish the strategic IT goals of Wayne State College. Performs a variety of professional duties in support of the day-to-day operations of the Network and Technology Services (NATS) department. Provides tier 2 troubleshooting of related technologies for incidents not resolved during first point of contact at the tier 1 Service Center. Assist with the development of solutions for business process improvement within the student information system (SIS), cloud computing environments (Amazon Web Services - AWS, M365), website content management system, and other integrated systems as needed. Develop web based solutions and improvements for the SIS student and faculty dashboards. Work with web content managers to develop custom developments for the college website. This is a full-time staff position within the Information Systems and Application Services team in the Network and Technology Services (NATS) Department. This position collaborates daily with NATS team members, vendors, campus employees and students. Activities performed by this position include but are not limited to the following below.

• Serve as the portal administrator for the SIS, manage student/faculty dashboards within the SIS, and develop dashboard functionality as needed by functional areas. Attending dashboard meetings with the NeSIS team as needed.

• Work with content managers to create custom developments for the college website as required.

• Assist fellow IT staff with the development of solutions in various platforms, including the SIS, cloud computing environments (AWS, M365), the website content management system, and other integrated systems as needed.

• Collaborate with supervisor, CIO, and NATS team members to coordinate and document primary and secondary responsibilities for software, hardware, process, activity, or other support requirements necessary to maintain availability of services to the campus community according to the IT Business Continuity plan.

• Mentor NATS student workers for completion of lower-level tasks that are repeatable, documented, and auditable.

• Collaborate with Client Services team, Service Center, and campus stakeholders to improve incident, problem, and request management processes.

• Provide training and support to WSC faculty and staff as needed.

• Engage IT leadership to communicate status and manage priorities regarding work assignments.

• Participate in change control processes and meetings.

• Other duties as assigned that are pertinent to the goals and mission of the IT department and the college.

Required Qualifications

• Associate Degree in related field or two year's related work experience.

Preferred Qualifications

• Bachelor's degree in related field.

Physical Demands License and Certification Requirements Other Requirements Criminal Background Check Salary Information Competitive, commensurate with qualifications and experience. Attractive and comprehensive fringe benefit package. Annual salary is $45,720. FTE 1.000 FLSA Exempt Union Status NSCPA Number of Vacancies 1 Posting Detail Information Posting Number PS1362P Desired Start Date Open Date 04/16/2024 Close Date Open Until Filled Yes Special Instructions to Applicants Wayne State College is seeking an IT Technician (Developer). Work in a collaborative environment with a team of IT professionals, contributing your experience and expertise to accomplish the strategic IT goals of Wayne State College. Performs a variety of professional duties in support of the day-to-day operations of the Network and Technology Services (NATS) department. Provides tier 2 troubleshooting of related technologies for incidents not resolved during first point of contact at the tier 1 Service Center. Assist with the development of solutions for business process improvement within the student information system (SIS), cloud computing environments (Amazon Web Services - AWS, M365), website content management system, and other integrated systems as needed. Develop web based solutions and improvements for the SIS student and faculty dashboards. Work with web content managers to develop custom developments for the college website. General Information Wayne State College serves as a model of success for regional public higher education. Investments in infrastructure and facilities, expanded academic programs and partnerships, a whole-campus approach to recruitment and retention, and a commitment to strategic planning position the College as a strong member of the Nebraska State College System. More than 4,500 students rely on Wayne State for access to graduate and undergraduate degree programs in more than 130 programs of study each year, a role the College has proudly filled since its founding in 1891. Our goals are clear: continually improve retention and graduation rates, provide high-quality academic programs and campus facilities, support workforce and economic development in the region, maintain affordability and access, and manage resources for sustainability. We invite qualified applicants to join us in our important work. EEO Statement The Nebraska State Colleges are equal opportunity institutions and do not discriminate against any student, employee, or applicant on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, religion, or age in employment and education opportunities. Each College has designated an individual to coordinate the Colleges' non-discrimination efforts to comply with regulations implementing Title II of the Americans with Disabilities Act, Titles VI and VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act. Inquiries regarding non-discrimination policies and practices may be directed to the Compliance Coordinators assigned at each College and identified on each College website. Veteran Statement This position is subject to Veterans Preference.