Assistant Branch Manager

Assistant Branch Manager

Assistant Branch Managers play a key role in supporting daily operations, driving branch success, mentoring staff, and delivering exceptional member service. In addition to providing leadership in the absence of the Branch Manager, assisting with account services and consumer loans, and ensuring compliance with policies and regulations, you will proactively build relationships with members to identify and meet their financial needs.

Assistant Branch Managers often grow into Branch Managers and then onward to other leadership roles. The experience you'll gain also transfers well to roles in our lending or back-office teams.

Support daily branch operations, including opening/closing and cash management.

Mentor staff, assist with scheduling, and lead team meetings.

Assist with account services and consumer loans.

Proactively build and maintain relationships with members to identify and meet their financial needs.

Serve as a backup to the Teller line and resolve complex member issues

Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits

Represent the branch at community events

High School Diploma or equivalent

2–3 years of experience in retail banking, financial services, or customer service

Strong leadership, communication, member service, and interpersonal skills

Solid knowledge of financial products, services, and regulatory requirements

Proficiency in basic computer operation and Microsoft 365

Professionalism in conduct, communication, and appearance

Ability to work collaboratively in a fast-paced environment centered on member needs, with occasional offsite travel

Strong attention to detail, problem-solving, and organizational skills

Ability to handle confidential information with discretion

Able to be bonded (Age 18+)

College degree (business, finance, or related), leadership experience, proficiency with Fiserv DNA, consumer lending and/or sales experience

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits.