Customer Success Manager

Customer Success Manager – AI-Powered Legal TechnologyAt Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AI-enabled legal technology platforms, including Epiq AI, Epiq Discover, and Epiq Assist. This role is ideal for someone who enjoys working directly with customers, explaining new technology, and helping users turn powerful software into real-world results.You'll be the primary point of contact for your customers — guiding onboarding, training users, introducing new features, and helping clients get long-term value from Epiq's platforms. As the Customer Success Manager, you will be driving adoption, providing workflow guidance, identify growth opportunities, and assisting with the renewal process.What You'll Be DoingOwn relationships with a portfolio of customers using Epiq's SaaS productsHelp customers onboard, adopt, and expand their use of AI-driven legal technologyTrain and support end users on new features and workflowsCommunicate product updates, release notes, and best practicesPartner closely with Sales, Product, and Operations teamsProvide customer feedback that helps shape future product improvementsThis Role Is a Great Fit If You:Have experience supporting customers in a SaaS, legal tech, or eDiscovery environmentEnjoy teaching users and simplifying complex technologyAre comfortable working with different types of stakeholders - from daily users to executive decision-makersThrive in environments where processes are evolving and growingHave strong communication skills and a customer-first mindsetWhy Join EpiqWork on cutting-edge, AI-enabled legal technologyHigh visibility with customers and internal teamsOpportunity to help shape how customer success scalesMeaningful impact on how clients use and benefit from the platform.The Compensation range for this role is 95,000 to 125,500 USD annually and may be eligible for an annual bonus.Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.