Care Coordinator

Care Coordinator – Children's Long Term Support (CLTS) Waiver Program

Milwaukee County, WI | Full-Time | Monday–Friday, First Shift

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is one of the largest nonprofit human services organizations in the Midwest. We are committed to strengthening families and communities through compassionate care and evidence-based practices.

We are excited to launch a new Milwaukee County team and are seeking Care Coordinators to support children with developmental, physical, or severe emotional disabilities through the Children's Long Term Support (CLTS) Waiver Program.

Role Overview As a CLTS Care Coordinator, you will serve as the primary point of contact for families, helping them access services that keep children safe and thriving in their home and community. This role involves assessment, service planning, coordination, and ongoing support.

Key Responsibilities

• Conduct functional assessments and reassessments using approved tools
• Develop individualized service plans with families and providers
• Authorize and coordinate services in alignment with the plan
• Facilitate family-centered team meetings
• Maintain accurate documentation and client records
• Collaborate with service teams and supervisors to determine interventions
• Testify at legal proceedings when required
• Participate in staff development, supervision, and training

Direct Service Expectations

• Promote client independence and growth
• Provide trauma-informed, family-centered services
• Utilize evidence-based practices supported by LSS and funders
• Complete time reporting accurately and on schedule

Qualifications

• Bachelor's degree in a health or human services field (examples: Social Work, Psychology, Counseling, Special Education, Occupational Therapy, Sociology, Criminal Justice, etc.)
• Minimum of 1 year of experience working with children in the target population
• Bilingual fluency in Spanish is preferred but not required
• Valid driver's license, reliable transportation, and satisfactory driving record
• Strong communication, documentation, and organizational skills
• Ability to use electronic health records and computer applications

Perks & Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Mileage reimbursement
• Paid Time Off + 10 Paid Holidays
• 403(b) retirement plan with contribution options
• Employee Assistance Program
• Service awards and recognition
• Remote work option: 2 days per week from home

Work Environment

• Community-based role with daily travel required
• Occasional overnight travel may be necessary
• Moderate noise level; exposure to outdoor conditions during travel
• Ability to respond appropriately in crisis situations

LSS is an Equal Opportunity Employer (EOE)