Assistant Manager

SUMMARY: Assists with management of the operations and activities of the store and staff; works closely with store manager in making decisions that contribute to the store’s success. DUTIES AND RESPONSIBILITIES: Supervises sales floor, providing high-quality customer service and maintaining merchandising and cleanliness standards. Ensures inventory, and shrink goals are achieved. Ensures that staff is fully trained and has a full knowledge of all products Ensures sales floor is fully stocked and that merchandise and visual standards are being upheld. Works with store manager to develop creative plans to increase store sales. Maintains a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner. Trains, supervises, motivates, and develops staff. Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Supervises the unloading of trucks, sorting of merchandise, stocking shelves, ticketing merchandise, and the reconciliation of all cash and inventory transactions. Prepares all required reports and paperwork. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Directly supervises6employees within thestore. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. QUALIFICATIONS: Two to four years related experience or equivalent preferred. Knowledge of retail operations and shrink reduction plans. Demonstrated proficiency in supervising and motivating subordinates Commitment to excellence and high standards Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds. COMPETENCIES: Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Teamwork-- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Ethics-- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support-- Follows policies and procedures; Completes administrative tasks correctly and on time. Safety and Security-- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality-- Is consistently at work and on time; Ensures work responsibilities are covered when absent. Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand Frequently required to walk Frequently required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually utilize visual acuity to operate equipment and use a keyboard Occasionally required to lift/push/carry items up to 50 pounds The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr