Senior Support Engineer
Virtual Vocations Inc
To provide advanced technical and functional support for Smart Trading solutions, the full-time Senior Support Engineer will triage complex production issues, lead critical incident management efforts, and collaborate with various teams to ensure timely resolution of customer-impacting problems in a remote environment. Key responsibilities Provide advanced technical and functional support for Interoperability and Smart Trading products Serve as a technical lead during critical incidents, coordinating troubleshooting efforts across teams Investigate and resolve complex production issues while performing root cause analysis and recommending preventive measures Required qualifications Minimum of 5-7 years of related experience with a Bachelor's degree or equivalent work experience Strong knowledge of Transaction Management systems and the XES platform Proficiency in Linux/Unix administration and troubleshooting Experience with XML, JSON, API integrations, and messaging systems Understanding of Incident Management, Problem Management, and Change Management processes Virtual Vocations Inc
Vacancy posted 2 days ago
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