Residential Coordinator

The Residential Coordinator oversees service delivery, compliance, and program quality across assigned residential sites. This role ensures that individuals supported receive safe, person-centered services aligned with DDS regulations and MCS standards, while providing supervision and support to Site Managers.

JOB SPECIFIC RESPONSIBILITIES

• Conduct regular site visits to assigned homes to ensure safe, clean and culturally appropriate environments in compliance with MCS and OQE standards.
• Monitor program quality and ensure adherence to DDS, DPPC, MAP, Human Rights, and all regulatory requirements.
• Review and support implementation of ISPs to ensure services align with individual needs.
• Ensure completion of required assessments, monthly progress reports, and all ISP-related documentation within the established timelines.
• Provide supervision, guidance, and support to Site Managers, including conducting regular meetings.
• Participate in recruitment, interviewing and hiring of Site Managers and, as needed, Direct Support Professionals.
• Support Site Managers in staff development, performance management, and training needs.
• Maintain accurate and timely documentation, including required reporting in HCSIS.
• Ensure all documentation meets agency, DDS and regulatory standards.
• Attend required meetings, including ISP meetings, DDS contract meetings, and staff meetings.
• Ensures each program operates within its allotted contracted hours.
• Monitor household and individual expenditures to ensure compliance with funding requirements and Social Security guidelines.
• Serve as liaison with DDS, families, medical providers, and other stakeholders to support coordinated care.
• Attend medical appointments as needed in collaboration with nursing or program leadership.
• Participate in referral reviews and support the intake process for new individuals.
• Review and analyze incident reports to identify areas for improvement to support continuous improvement.
• Support continuity of care by assisting w/direct service needs in emergency or high-need situations, as required to maintain health, safety, and program operations.
• Maintain a flexible, yet reasonable, work schedule to meet program needs.
• Performs any other duties as required by supervisor.

MCS WIDE RESPONSIBILITY AND STANDARDS

• Represents MCS in a positive manner, reflecting the MCS vision, values, and mission.
• Demonstrates reliability, responsibility, and a strong commitment to quality work.
• Acts in an honest and professional manner.
• Reports to work as scheduled or as required.
• Commits to meeting the cultural and linguistic needs of people receiving support.
• Communicates effectively with individuals supported, supervisor, co-workers, and others.
• Adheres to safety and security regulations and policies.
• Completes all required MCS and program-specific training.
• Attends all required meetings, including; supervision, staff meetings, and mandated training.
• Has reliable transportation and valid driver’s license, as required, to perform specific job duties.
• Interacts respectfully with individuals supported, supervisors, co-workers, and others.
• Maintains confidentiality of the individuals supported, their families and the agency.
• Contributes to a positive work environment.
• Commits to following all agency rules and regulations as outlined in the Employee Handbook.
• Trained in and upholds the principles of Positive Behavior Support (PBS).
• Complies with all responsibilities as a mandated reporter.

Please Respond by Friday, October 23, 2026

Required Qualifications, Skills, and Training

• Minimum of five years working in the field of Human Services
• Demonstrated supervisory experience
• Knowledge of DDS service delivery system
• Expected to demonstrate strong leadership and supervisory skills
• Effective communication and interpersonal skills
• Organizational and time management abilities
• Problem-solving and decision-making capability
• Knowledge of human services system and community resources
• Proficiency in documentation and computer systems
• Ability to support and develop staff in a positive, professional manner