Service Fulfillment Data Network Engineer

Service Fulfillment - Data Network EngineerLocation: Charlotte, NC About ConterraConterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. JOB PURPOSE: Reporting directly to the Senior Manager of Service Fulfillment, the Service Fulfillment Network Engineer is responsible for the end‑to‑end provisioning of Internet and Ethernet transport services for carrier and enterprise customers, including new installations, moves, additions, changes (MACs), and disconnections. This role provides technical support throughout the service turn-up process and ensures accurate configuration and deployment of network equipment, including Ciena, Fortinet, Cisco IOS, and Cisco IOS-XR platforms. Additionally, the position is responsible for evaluating, certifying, and introducing new devices and configurations into the network to support operational standards and service reliability.REPONSIBLITIES:Configure and provision Internet/Ethernet services for new, MAC, and disconnect ordersSupport deployment of: Managed LANManaged WANLTE failover solutionsBasic WiFi implementationsReview orders, prepare CPE equipment, and complete pre-installationsPerform Service Activation Testing (SAT) using RFC2544 and/or Y.1564Assist in basic Fortinet (FortiGate/FortiAP) configurations using templatesTroubleshoot post-install issues and escalate when necessaryMaintain accurate documentation, updates, and Project recordsCoordinate with vendors for circuit turn-up and issue resolutionTest and validate standard device configurationsKeep management informed of order status and risks impacting deliverySKILLS / QUALIFICATIONS:General knowledge of Service Provider technologies; L3VPN, EVPN, L2VPN, MPLS, BGP. Experience with Cisco IOS-XR or the ability to learn this platform in an acceptable timeframe. Experience with Ciena switches or the ability to learn this platform in an acceptable timeframe. Ability to input data accurately across multiple systems. Skilled at managing assigned tasks with little supervision.Experience Configuring Fortinet managed services (Wifi, 5G LTE, Managed LAN, etc…)Fortinet SDWAN and Managed Firewall experience preferredEDUCATION / CERTIFICATIONS:High school or equivalent; BA/BS preferred.CCNA-RS and/or CCNA-SP or equivalent work experience.3 or more years of hands-on experience in a related field.Fortinet NSE 4 certification preferred or equivalent work experience.What we offer:Core values that embody teamwork, integrity, and excellenceA super talented team who values hard work, success, and fun :)Work/ Life BalancePremium health benefits (medical, dental, vision, flex spending, etc.)Flexible and generous PTO schedule + paid holiday schedule401K programDiversity/Inclusion:Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.