Technical Service Engineer

As a Technical Service Engineer, you'll be the technical backbone behind the quality and success of Lunar installations. You'll provide remote support to our channel partners and Field Service Engineers, serve as a subject-matter expert on Lunar products, and help monitor the fleet to proactively address site issues.This role is based primarily at our Mountain View HQ, with some local and national travel required.Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.On a given day at Lunar, you’ll likely…Provide remote support (phone, live-chat, email) to installation partners and Field Service Engineers, and help coordinate which sites need in-person visits.Serve as the subject-matter expert on installing and troubleshooting all Lunar products, performing root-cause analysis both remotely and on-site.Assess and approve field RMAs; own escalations end-to-end, following up with customers and internal teams (e.g., Tier 3 tickets) through resolution.Monitor alerts through the Lunar System Alerting dashboard to proactively identify site issues and update the installing company of any site visits requiredAnalyze telemetry and key metrics to flag common installer errors and recommend training, design, or hardware/software improvements.Desired Skills:Engineering degree or equivalent hands-on technical field experience.5+ years designing and installing residential solar, battery, and/or EV charging systems.Clean driving record and ability to pass a driving background check.Electrical Journeyman certification or license preferred; solid knowledge of the NEC and applicable codes.Ability to read single-line drawings, permit packages, and technical specs for PV and ESS systems (EVSE a plus).Comfortable interpreting device telemetry and spotting anomalies in large data sets.Strong troubleshooting skills for complex electrical issues; familiarity with interconnection and AHJ processes.Excellent written and verbal communication skills; proficient in Microsoft Office/G-Suite.Flexible schedule (including occasional weekends/holidays) and willingness to travel, primarily within your local region.Benefits:We’re dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program.Additional benefits include: Medical, dental, and vision insurance for employees and dependentsFlexible Paid Time Off plus 10 paid holidaysTax deferred 401(k) plan Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent Subsidized EV charging and pre-tax commuter benefitsOur DE&I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is $100,000-$140,000 USDThe actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.