General Manager

Base pay range $55,000.00/yr - $65,000.00/yr This range is provided by Scenthound. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Director of Operations | Recruiter | People-Person General Manager / Scenter Manager – Scenthound Compensation: $55,000–$65,000 per year (base + performance-based incentive) Schedule: Full-time | Must be available to work Saturdays (no Sundays) About Us Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs — we’re creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager , you'll be the heartbeat of your location — leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in. Core Values DOG FIRST – We advocate for the health and well‐being of every dog in our care. ONE PACK – We are one company, one team, with one mission. We trust, respect, and support one another. BRING LOVE – We bring good energy to our work and do our job with loving intention. SEEK GROWTH – We believe. We learn. We grow. MAKE A DIFFERENCE – We work with purpose and are driven by a desire to make a positive impact. The Role As Scenter Manager, you’ll own the daily rhythm of your store — ensuring operational excellence, a best‑in‑class customer experience, and a strong, motivated team. This is a hands‑on role where you’ll lead by example, build a positive culture, and drive performance. If you’re passionate about people, pups, and creating great experiences, this is the role for you. Responsibilities Leadership & Team Engagement Lead, coach, and inspire your team to consistently deliver exceptional service Foster a culture of accountability, positivity, and teamwork Support hiring, onboarding, training, and performance feedback Operations & Customer Experience Ensure smooth daily operations and adherence to the Scenthound Playbook Create a welcoming, hospitality‑focused environment for dogs and their owners Uphold cleanliness, safety, and quality standards in both front‑of‑house and back‑of‑house Drive member conversions through soft sales and relationship‑building Educate customers on membership options and the value of routine care Manage store performance metrics: membership growth, service quality, and team productivity What We’re Looking For High EQ and a servant leadership mindset Experience in customer‑facing environments (hospitality, retail, fitness, or service industries) Passion for creating memorable customer experiences Comfortable leading a team and holding others accountable Organized and detail‑oriented, with the ability to manage operations and people Sales experience is a plus but not required — we’ll teach the playbook! Paid Time Off Professional development opportunities and in‑market training Scenthound is a growing brand with a clear path for advancement. High‑performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization. #J-18808-Ljbffr