Service & Engagement Team Leader
$23.75 - $25.75 per hourRoundel
- # Service & Engagement Team LeaderApplylocations: 17605 S Halsted St, Homewood,IL 60430-2007time type: Variableposted on: Posted Todayjob requisition id: R0000444447The starting pay range for this position per hour is $23.75 - $25.75. The full pay range for this position per hour is $23.75 - $40.40Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ABOUT TARGET**Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.**ALL ABOUT SERVICE & ENGAGEMENT**Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.**At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:*** Guest service fundamentals and experience building a guest-first culture and driving loyalty programs* Guest engagement, problem solving and resolution* Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies* Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals* Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent**As a****Service and Engagement Team Leader, no****two days are ever the same, but a typical day will most likely include the following responsibilities:*** Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.* Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.* Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.* Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.* Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.* Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.* Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.* Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.* Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.* Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.* With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.* Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.* With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.* Quickly respond to any concerns with guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.* Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.* Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.* Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.* Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.* Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.* Model the execution of physical security processes in order to enhance the instore security culture.* Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices* If applicable, as a key carrier, follow all safe and secure training and processes.* Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs* Address all store emergency and compliance needs.* All other duties based on business needs.**WHAT WE ARE LOOKING FOR****This may be the right job for you if:*** You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.* You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).**The good news is****that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader.****But, there are a few skills you should have from the get-go:*** High school diploma or equivalent* Must be at least 18 years of age or older* Previous retail experience preferred, but not required* Lead and hold others accountable* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed* Work independently and as part of a team* Manage workload and prioritize tasks independently and with a team* Welcoming and helpful attitude toward all guests and other team members* Effective communication skills* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes**We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:*** Access all areas of the building to respond to guest or team member issues* Interpret instructions, reports and information* Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others* Climb up and down ladders as needed* Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed* Ability to remain mobile for the duration of a scheduled shift (shift length may vary).**Benefits Eligibility**Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)**In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to View email address on click.appcast.io. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
- J-18808-Ljbffr Roundel
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Service & Engagement Team Leader in Homewood, IL vacancy
$16 - $18 per hour
...and maintain food quality and safety standards. The position offers a pay range of $16 to $18 per hour, with responsibilities including mentoring Team Members and managing workload efficiently, all in a friendly and safe working environment. #J-18808-Ljbffr Taco BellSuggestedHourly payShift work- ...directing and enforcing standards of care in accordance with laws and policies, managing multiple administrative services, and fostering community engagement in developmental disability programs. The ideal candidate will have a Master’s degree and significant experience...Suggested
- Chipotle - 1399 Western Avenue - Responsibilities: Maintain a positive customer experience by ensuring safe and quality food is prepared and served; Train and develop all front of house Crew; Monitor crew breaks, shift changes, and line schedules; Assist with office administration...SuggestedWork at officeShift work
Chipotle
Chicago Heights, IL1 day ago $17.65 - $19.64 per hour
...continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. The Opportunity The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and...SuggestedWork at officeLocal areaShift workChipotle Mexican Grill
Chicago Heights, IL3 days ago- ...Midas BRATCHER in Orland Park, Illinois is looking for an automotive service advisor to lead store activities. This role involves managing a team of up to ten technicians and providing outstanding customer service while ensuring complete vehicle inspections and comprehensive...Suggested
Midas BRATCHER
Orland Park, IL3 days ago - ...to work from home, enabling a harmonious work-life balance. Encompassing mentorship from seasoned leaders, this position is tailored for candidates eager to enhance their client service leadership skills while thriving in a supportive atmosphere. #J-18808-Ljbffr MediumRemote jobWork from homeFlexible hours
- RadNet, Inc. is looking for a Service Manager in Hammond, Indiana. In this role, you will lead the front-end operations... ...excellence. This position suits those prepared to manage both team performance and customer engagement effectively. #J-18808-Ljbffr RadNet, Inc.
- Medium is seeking passionate individuals for client service leadership roles that offer flexibility and growth. Enjoy the ability to work... ...emphasizes work-life harmony and mentorship from experienced leaders dedicated to helping you succeed and grow in your career. If...Remote jobWork from homeFlexible hours
- Chipotle Mexican Grill is seeking a Service Leader to ensure safe, high‑quality food and a positive customer experience while training a strong restaurant crew. The role requires maintaining a clean line, monitoring food safety, and supporting operations on the floor....Work at officeShift work
- Sutton Auto Team is seeking a highly organized and customer-focused Mobile Service Advisor to join our expanding Mobile Service Department in Matteson, Illinois. This entry-level position offers an opportunity to start a long-term career in the automotive dealership industry...
- Cocoa Ford in Matteson is seeking a detail-oriented Mobile Service Advisor to join our expanding Mobile Service Department. This entry-level role is perfect for someone starting their career in the automotive industry, focusing on scheduling and coordinating service appointments...
$65.12k - $81.4k
...the ability to multitask and motivate your team Exceptional leadership, communication,... ...compliance Participate in internal safety and engagement committees Train employees on safety... ...improvement of operations within the shift and the service center Act as a champion of XPO values by...Hourly payWork experience placementShift workNight shiftWeekend workAfternoon shiftXPO Logistics
Chicago Heights, IL1 day ago$50k - $65k
Aramark Corporation is seeking a Food Service Manager in Hazel Crest, Illinois. This management position is crucial for developing and implementing... ...1 year of management experience and will be responsible for team leadership, financial performance, and compliance with health...$20 - $34 per hour
...Manager is a member of the Store Management team and fulfills the company purpose of... ...pharmacy through a focus on excellent customer service. Under the supervision of the Store... ...the Operations Manager will maintain an engaged, productive store team through strong leadership...Hourly payFull timeLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftHispanic Alliance for Career Enhancement
Park Forest, IL2 days ago$43.89k - $47k
...Community Services Coordinator (Case Manager / Qualified Intellectual Disability Professional) Department: Community Day Services... ...self-advocacy and personal success. By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and...Full timeWork experience placementWork at officeWork from homeFlexible hoursWeekend workAfternoon shiftSertoma Star Services
Chicago Heights, IL1 day ago- ...individuals who want to join our team as an Operations Manager. In... .... You will be responsible for engaging your team during their shifts... ...requirements, and partnering with other Leaders to load balance - Manage... ...skills - Excellent customer service skills, communication skills...Hourly payFlexible hoursShift workNight shift
Amazon
Markham, IL1 day ago $20 - $34 per hour
...Manager is a member of the Store Management team, and as such, fulfills the company... ...pharmacy through a focus on excellent customer service. Under the supervision of the Store... ...the Operations Manager will maintain an engaged, productive store team through strong leadership...Hourly payFull timeTemporary workLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftCVS Health
Park Forest, IL1 day ago- ...manner. Your responsibilities will include solving customer complaints, providing Team Members with positive feedback, and maintaining a safe environment for everyone. This role is essential for upholding Taco Bell's standards of quality service. #J-18808-Ljbffr Taco BellShift work
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC in South Holland is hiring a Marketing Services Coordinator (1099 Contractor) to manage structured marketing efforts aimed at increasing referrals and enhancing brand visibility. Responsibilities include outreach to community...For contractors
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC is seeking a Marketing Services Coordinator (1099 Contractor) located in Homewood, Illinois. In this hands-on role, you will be responsible for executing marketing efforts that enhance brand visibility and increase referrals...For contractors
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC is seeking a Marketing Services Coordinator (1099 Contractor) to manage marketing efforts, strengthen brand visibility, and increase referrals. The role includes outreach, content creation, digital visibility, and reporting....For contractors
- ...THERAPY PLLC in Monee, Illinois, seeks a Marketing Services Coordinator (1099 Contractor) to manage marketing... ...a passion for measurable impact. Join a committed team focused on sustainable growth and community engagement. #J-18808-Ljbffr ELEVATION INDIVIDUAL AND FAMILY THERAPY...For contractors
- ...running efficient work shifts. The ideal candidate will ensure that Team Members complete their assigned duties and serve safe, quality... ...friendly manner. This role requires a strong focus on customer service, problem-solving skills, and the ability to maintain a safe...Shift work
- An established industry player is seeking a Financial Services Staff Manager to lead a dynamic team of financial representatives. This exciting role involves recruiting, training, and mentoring staff, ensuring they have the necessary tools and support to achieve their sales...
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC is seeking a Marketing Services Coordinator (1099 Contractor) to enhance brand visibility and increase referrals. Responsibilities include community outreach, creating SEO-optimized content, managing email campaigns, and maintaining...For contractors
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC is seeking a Marketing Services Coordinator to manage structured marketing efforts aimed at increasing referrals and brand visibility. Responsibilities include outreach, content creation, digital presence oversight, and reporting...For contractorsFlexible hours
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC is seeking a Marketing Services Coordinator (1099 Contractor) in Markham, Illinois. This role focuses on executing strategic marketing efforts, including community outreach and content creation, to boost referrals and brand...For contractors
- ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC is seeking a Marketing Services Coordinator (1099 Contractor) to manage marketing efforts that enhance referrals and brand visibility. Responsibilities include community outreach, content creation, and SEO tasks. The ideal candidate...For contractors
- ...support the Restaurant General Manager and manage shifts effectively. The ideal candidate will take ownership of problem-solving, aid Team Members with their duties, and ensure food safety and quality. The role includes addressing customer complaints and providing...Shift work
$100k - $120k
...distribution center on a fixed-term contract engagement. Reporting directly to the Building... ...the customer. This is a senior people leader and operational performance driver. The right... ..., and push a high-performing supervisory team. They know how to read a wave, react to...Hourly payContract workFixed term contractWork at officeLocal areaImmediate startRemote workAll shiftsShift workIntelliSource
Matteson, IL4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service & Engagement Team Leader. Be the first to apply!
