Business Analyst- Business Process Mapping

Job Description

Job Description

Overview

CTG is seeking to fill an Business Analyst- Business Process Mapping opening for our client in Anchorage, AK.

Location: Anchorage, AK

Duration: 9 months

The Business analysts will work with the organization to map different processes and identify areas of improvement. Assist the business in boosting their performance and ensuring higher revenues, and develop relevant strategies and enable the organizations to remain competitive in the industry.

Able to conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement. Develop and implement relevant processes and technologies to optimize the organization's internal operations.

Able to outline every activity, role, and business entity involved in the business process. The goal of a process map is to document, understand, and improve business processes. With the use of symbols and flowcharts, a process map simplifies the understanding, interpretation, and workflow of a process.

Skills:

• Excellent knowledge of fit gap analysis, process documentation, documenting functional requirements, testing documentation and execution, and data conversion.
• Ability to anticipate risks and devise solutions in the moment, prioritize work and meet deadlines.
• Ability to work across different organization levels, and different functional teams, adjusting the communications style as appropriate to VPs, management and team members.
• Strong interpersonal skills, including the ability to communicate technical concepts to non-technical clients and proven ability to work effectively with all organizational levels.
• Hands-on style, with an aptitude and inclination to dig into details, but also able to summarize in a managerial context.
• Excellent written and verbal communication skills, including facilitation, presentation and collaboration.

Experience:

• Must have 2 years experience as a business analyst/technical writer, participating in functional design sessions, creating process flows, documenting functional requirements, creating test related documentation, and escalating risks and issues as appropriate.
• Must have business analyst/technical writer experience as part of at least 2 software implementations, preferably Customer Information Systems (customer management, utility billing, etc.) related applications.
• Prefer experience with Cayenta Customer Information System (CIS) software, Invoice Cloud, MyMeter, and SmartWorks or similar applications.
• Previous HR and/or Payroll background, experienced in testing new software, understanding basic requirements of a HR system (hire to retire), payroll and time entry system.

Education:

• Bachelor’s degree in computer science, information technology or equivalent preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Rebecca Olan at View phone number on us.fitly.work or View email address on us.fitly.work . Kindly forward this to any other interested parties. Thank you!