Northeast Area Manager, Customer Solutions Specialists

Job Description

Job Description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers all of the states from Ohio northeast to Maine.

Coach, lead, provide direction, and develop a field team of Customer Solutions Specialists (CSS) within their assigned area, that represent AbbVie in-office technology solutions, including portals, to improve the experience of patients prescribed AbbVie medications. 

Responsibilities: 

• Managing successful implementation of the CSS team and ensuring team operates in a compliant manner with the appropriate ways of working, including identifying training needs, in-field and National/Area meetings, with the purpose of elevating team effectiveness.
• Providing direction to team to ensure they execute in a strategic manner to help patients through their Rx journey.
• Analyzing available indices and developing and testing hypotheses as to specific drivers and barriers to use of AbbVie resources, including portals and technology solutions.  Utilize analytics tools to monitor call activity and capacity.
• Working with platform team to develop future versions of technology solutions.
• Develop, implement and execute effective skill development plans for direct reports.  Deliver consistent coaching direction via field-travel and meeting engagements and optimize their ability to provide effective resources to support patients.
• Partner with sales force, sales management, and other business partners to improve technology utilization where it can best help patients.

Qualifications

• 4+ years’ experience working with HCP’s in a role that required individual to understand the prescription landscape for specialty drugs (preferably in Immunology) and experience working with HCP facing websites / portals, and other technology solutions.
• 2+ years of experience in Immunology and Patient Services is preferred.
• Field management and/or home office experience preferred.
• Ability to travel extensively (75%+).
• Ability to analyze data and make recommendations based on analyses.
• Strong communication, presentation and interpersonal skills, in addition to effectiveness to work cross-functionally and independently.
• Ability to influence without authority.
• Strong track record of demonstrating leadership skills.
• Ability to drive results, motivate others, and maintain prioritization of key projects and deadlines.
• The position is classified as grade 18 or 19, depending on the candidate’s qualifications, experience, and skills.
• Bachelor’s degree is required.
• Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),  medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus,  commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.  

US & Puerto Rico only - to learn more, visit -us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

-us/reasonable- accommodations.html