IT Analyst

IT AnalystAnn Arbor, MICompany BackgroundCensys' mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry's most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.At Censys, our mission is to bring internet visibility and intelligence to the world's security teams. Our platform not only identifies potential threats, but provides actionable insights and enables proactive defense strategies. Founded by researchers and practitioners, we are deeply committed to the quality, trustworthiness, and transparency of our data and results. As our own strongest critics, we continuously innovate to better understand the Internet and empower our customers with the visibility they need to succeed.About the RoleAs an IT Analyst, you will be responsible for supporting Censys' employees, devices, and software. As one of the most visible team members in the company, you'll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the Manager of IT, you will work closely together to support our most valuable assets - our people.This position requires candidates to be located in the Ann Arbor, Michigan area and available to work on-site as needed for events, onboarding, and inventory.What You'll DoProvide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issuesWork closely in a medium-sized (150-200 person) company to support staff and their technology needsPrioritize, address, and resolve employee requests via Atlassian, Slack, and ZoomManage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)Manage and support office hardware and network (workstations, peripherals, inventory, etc.)Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolutionManage updates to our inventory management systemSupport technical onboarding process and dutiesWork with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessmentsStay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiencyWhat We're Looking For3-5 years experience supporting IT services and contributing to technology-driven business processesExperience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)Ability to make decisions, shift priorities and manage time to meet changing and evolving needsStrong problem-solving skills and ability to adapt & develop new technical skills as technology changesNice to HaveExperience in a high-growth tech companyExperience supporting geographically dispersed team members in remote environmentsFor high cost of living areas (Seattle, San Francisco Bay Area, and NYC Metro), the expected salary range for this position is $119,000 - $134,000 USD plus bonus eligibility and equity.For all other US locations, the expected salary range for this position is $103,000 - $130,000 USD plus bonus eligibility and equity.Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Censys's compensation and benefits are subject to change and may be modified in the future. Please see our careers page for more details.We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.