Patient Registration Specialist

For the second year in a row, Connecticut Orthopaedics has been named the #1 Orthopaedic Physician Practice in Connecticut by Castle Connolly!

Job Summary

The Registration Specialist is primarily responsible for verifying insurance benefits, referrals, prior authorization for worker's compensation, and pre-estimation needs. The registration associate acts as an expert resource to all staff within the department and the CBO, related to the processes associated with registering patients, referrals, and worker's compensation pre-authorizations. The Registration Associate demonstrates a service orientation that consistently aims at exceeding client expectations, and which contributes positively to a greater working environment.

Essential Responsibilities

• Verifies eligibility utilizing Epic, Amkai, Availity, Medicaid, Medicare, and similar websites to ensure proper registrations are completed prior to patients entering the facility.
• Collect pre-payments from patients for non-covered procedures and self-pay appointments.
• Interact with patients to collect correct insurance/demographic information via email, or phone.
• Serve as a liaison in all Connecticut Orthopaedic office’s related to registration, referrals, workers compensation, registration, and pre-estimation needs.
• Add Insurance company/plans, employers, referrals and provider information
• Handle Workers' compensation authorizations and enter all pertinent information into Epic and/or Amkai as appropriate.
• Achieves excellence in performance by working with others within the CBO and with tasks and projects related to external vendor relationships.
• Supports and demonstrates the values of Connecticut Orthopaedic conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes.
• Familiarization of interfaces and applications that gather registration data, such as patient demographics, as well as knowledge of insurance verification and payer registration denial processes.

Education & Experience Requirements

• EDUCATION: High school diploma or equivalent
• EXPERIENCE: Preferred Experience in Epic, Amkai, Practice Management and EMR, Payer Eligibility Web Sites is helpful, Customer service skill set
• A minimum of 3 years of relevant experience is required.

Location & Schedule

• Wallingford, CT. This is an on-site position.
• Monday – Friday 9am-5pm

What We Offer

• Medical, dental and vision insurance
• Competitive compensation package, 401(k) contributions, and company-paid life insurance.
• Generous paid time off and paid holidays to support a healthy work-life balance
• Access to training and development opportunities and Employee Assistance Program (EAP)

Connecticut Orthopaedics (CO) has been serving patients in the greater New Haven area for over 60 years. Our practice has merged with several surrounding orthopaedic groups over the past several years and has become the largest privately-owned orthopaedic practice in New England. Due to our quality of care and attentiveness to our patients, we are proudly the team of orthopaedic physicians for multiple colleges and high schools as well as have our own physical therapy centers. In addition to our orthopaedic service line, we have three MRI suites, (5) acute care orthopaedic walk-in centers and a surgery center in Branford.