Call Center Specialist

Call Center Specialist We are seeking a dependable and customer-focused Call Center Specialist for an immediate temporary opportunity in Oklahoma City. This position will primarily focus on making a high volume of outbound calls to members regarding upcoming insurance plan changes, while also assisting with inbound calls, answering questions, resolving issues, and accurately documenting interactions. Responsibilities Place a high volume of outbound calls to members regarding upcoming plan changes Handle inbound calls and respond to member questions Provide clear, knowledgeable, and professional customer service Accurately document calls and member interactions in a call center tracking system Research questions and work toward timely resolution of member concerns Prepare workflow referrals and ensure proper follow-up Maintain confidentiality of sensitive member information Follow HIPAA and other applicable privacy requirements Maintain designated schedules and break times to ensure adequate call coverage Assist with additional administrative projects and tasks as needed Qualifications Previous customer service, call center, or administrative/clerical experience Comfortable making high-volume outbound calls Strong verbal and written communication skills Excellent customer service and problem-solving abilities Strong data entry, documentation, and recordkeeping skills Ability to manage multiple tasks in a fast-paced environment Proficiency with Microsoft Office applications Ability to follow established procedures and handle confidential information Dependable, organized, accurate, and comfortable working both independently and as part of a team Preferred Experience: Experience with outbound calling, health insurance, insurance plan members, government programs, or administrative support is preferred. Bilingual candidates are also encouraged to apply. This position requires daily use of computers and phones and is fully onsite. #J-18808-Ljbffr