Package Center Manager

Position Summary The Package Center Manager oversees mail operations at Carolina Housing, coordinating and supervising activities similar to a post office. This role manages the handling, receiving, storing, and distributing of all types of US mail, external carriers, and interdepartmental correspondence for more than 8,600 on‑campus residents. The manager is the sole supervisor of the Package Center, acts as a backup for the Assistant Director of Package Operations, and ensures compliance with Federal Mail Regulations. Hours per week: 40. Work schedule: Monday – Friday, 9:00 am – 6:00 pm; occasional evening and weekend work may be required. Responsibilities Independently manage and supervise the Package Center Operations, ensuring efficient handling of over 170,000 packages and 110,000 letters annually. Lead and mentor a team of 40+ student employees and seasonal temporary staff, providing guidance, training, and support. Prioritize communication with residents on all mail‑related matters, addressing concerns promptly and professionally. Create work schedules for student and temporary staff to optimize coverage and service levels. Act as the Facility OS Package Software Administrator, ensuring seamless operations and compliance with Federal Mail Regulations. Facilitate comprehensive training programs for staff, including adherence to Federal Mail guidelines, fire safety, and Environmental Health & Safety standards. Collaborate with housekeeping, external carriers, and facilities to streamline operations and enhance efficiency. Maintain accurate accounting and inventory records. Oversee the hiring process for student and seasonal temporary staff. Summer duties may include continued management of the Package Center or assisting with conference and guest housing operations. Qualifications High school diploma or equivalency. Demonstrated experience in supervising teams with strong leadership and communication skills. Familiarity with mail regulations, particularly Federal Mail guidelines. Excellent customer service, initiative, problem‑solving skills, and strong work ethic. Proficiency in using package tracking software and related tools. Strong organizational skills and attention to detail in a high‑volume environment. Special Physical/Mental Requirements Ability to work under pressure during periods of intense activity. Ability to move 30 lbs. with or without accommodation. Ability to stand and be active for long periods of time. Position/Schedule Requirements Evening work occasionally; weekend work occasionally; Valid NC Driver’s License. Required Documents Curriculum Vitae / Resume Cover Letter List of References Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr University of North Carolina at Chapel Hill