Apprentice Mixologist, Altair

Job Description

Job Description

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Mixologist Apprentice is responsible for ensuring excellent guest service standards while staying in compliance with and enforcing all SNHD requirements. The ideal candidate has experience in a fast-paced, high-energy environment and is passionate about providing elevated service in a luxurious and upscale lounge setting. The Mixologist Apprentice should have extensive knowledge of elevated customer service standards, with a strong attention to detail. Mixologist Apprentices are responsible for upholding the highest standards of AREA15 and Altair while contributing to a polished, welcoming, and memorable guest experience.

RESPONSIBILITIES AND DUTIES:

• Assist Mixologists with beverage service, drink preparation, batching, and bar station setup/breakdown, while maintaining Altair's elevated service and presentation standards.
• Learn and execute classic and signature cocktail recipes to Altair’s specifications
• Progress toward full Mixologist proficiency through structured, hands-on training and skill assessments
• Provide attentive, upscale guest service at the bar to support service flow — including general service, inspecting and maintaining assigned areas, and keeping bartenders stocked at the bar or service well.
• Anticipate guest needs and preferences while maintaining a discreet, attentive, and highly personalized level of service.
• Engage guests with confidence and sophistication, creating genuine connections while maintaining the elevated atmosphere and ambiance of Altair.
• Ensure every beverage is executed with meticulous attention to detail, from ingredient quality and preparation to glassware, garnish, presentation, and service.
• Breakdown orders and place items in correct locations.
• Deliver food orders from the kitchen in compliance with SNHD standards to visitors rapidly and accurate. Communicate food orders or changes to chef and staff throughout shift.
• Consistently delivers exceptional service to every visitor while interacting in a professional manner maintaining dialogue with all visitors while upholding a warm, positive, and friendly persona always.
• Set up and maintain the bar for full operation, ensuring supplies, products, tools, glassware, and service areas are consistently ready and meet Altair's luxury standards.
• Clear, clean, and reset tables promptly to maintain Altair’s elevated presentation standards
• Deliver food and beverage orders accurately and promptly from kitchen/bar to guest tables
• Communicate proactively with kitchen, bar, and floor staff to ensure smooth service flow
• Communicate food orders or changes to chef and staff throughout shift.
• Working in a Kitchen setting making syrups, cutting garnishes and additional prepped items.
• Use the equipment associated with the position, including but not limited to lifting to 50 pounds of ice, garbage, or bar supplies, lifting kegs weighing approximately 200 pounds, and moving carts weighing more than 400 pounds as needed.
• Inspect and maintain assigned area, including taking count for inventory, restock necessary product and supplies.
• Sort bottles and break down cardboard for recycling.
• Maintain a clean and hygienic workstation in accordance with SNHD standards.
• Provide an accurate inventory count of product prior and at the end of every shift.
• Be a brand advocate by providing visitors with accurate information regarding our venues, menus, and pricing.
• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention.
• Respond to guest concerns timely and resolve them with a positive attitude. Know to escalate them to management as needed.
• Participate in promotional activities and themed events — posing for pictures, wearing uniforms, logo apparel, or costumes, and engaging in marketing efforts to enhance the overall guest experience.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.