Call Center Systems Analyst
Tharu Technologies LLC
Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect
Location: Remote
Job Summary
Hands-on experience with: Genesys Cloud
Amazon Connect
IVR technologies Experience with contact center migrations to Genesys Cloud
Experience supporting: Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations Familiarity with contact center platforms such as: Genesys
NICE
Amazon Connect Understanding of AI-enabled service capabilities including: Agent assist
Knowledge retrieval
Automation
Intelligent routing Understanding of healthcare domain
Strong analytical, communication, and collaboration skills
Vacancy posted 24 days ago
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