Digital Analytics Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role leads a team of UXR and analytics professionals who deliver quantitative and qualitative insights to improve ecommerce performance, customer experience, and conversion outcomes. It manages the development and delivery of analysis, reporting, and data-driven recommendations using statistical and data science techniques. The role emphasizes cultivating a culture of analytical rigor, continuous improvement, and effective storytelling that helps teams make better decisions. Success is measured by the quality and impact of insights provided, timely resource allocation, and the ability to influence cross‑functional leadership and commercial strategy. The work directly supports business leaders in optimizing customer experiences and advancing organizational goals through data‑informed strategies. Job Responsibilities Lead the delivery of ecommerce analytics, reporting, dashboards, and self‑service views that monitor customer behavior, funnel performance, conversion rate, and other key ecommerce KPIs. Lead, coach, and develop a team across UXR and analytics; serve as a hands‑on player‑coach to improve analytical rigor, research quality, prioritization, and storytelling. Own the measurement and reporting strategy for the conversion rate optimisation program, including post‑test analysis, readout quality, interpretation of results, and actionable recommendations. Collaborate with cross‑functional teams to provide insights, analysis, and recommendations that optimise digital experiences and improve business outcomes. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience Bachelor’s Degree plus 3years of related work experience OR advanced degree with 1year of related work experience OR combination of education and experience deemed equivalent (Required). Acceptable areas of study include Data Analysis, Data Science, Decision Science or related field (Preferred). 4‑7years solving analytical problems using quantitative approaches, reporting & analysing performance & data visualisation (Tableau, PowerBI, etc.). 4‑7years of experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred). 4‑7years of experience supporting ecommerce, digital product, marketing analytics, CRO, and/or customer behaviour analysis. 2+years of experience managing a team of analytics or finance professionals (Preferred). Telecommunication experience (Preferred). At least 18years of age. Legally authorised to work in the United States. Knowledge, Skills and Abilities A/B Testing Methodology & Analysis (Required). Advanced Analytics (Required). Analytical Thinking (Required). Business Acumen (Required). Coaching (Required). Digital Analytics: experience using platforms such as Amplitude, ContentSquare, Adobe Analytics or similar tools (Required). Dashboard Development (Required). Data Analysis (Required). Data Storytelling (Required). Executive Presence (Required). Financial Modelling (Required). People Management (Required). Project Management (Required). Stakeholder Management (Required). Strategic Thinking (Required). Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $99,700 – $179,800. Corporate Bonus Target: 15%. The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on various factors, such as work location, qualifications, and experience, so the starting pay will vary within this range. At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4weeks for new full‑time employees and about 2.5weeks for new part‑time employees annually – paid parental and family leave, family‑building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We also provide mobile service & home internet discounts, pet insurance and access to commuter and transit programmes! To learn about T‑Mobile's amazing benefits, check out T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr