Client Services Advisor

Job Description

Position Overview

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Duet Care at Home is a rapidly growing home care agency that connects talented caregivers and companions with seniors living in New York City. We recruit health care workers, artists and performing artists, nursing and graduate students, and individuals who desire a rewarding "encore" or second career. Matching the right caregiver with each client is essential for improving the quality of life for our clients.

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The Client Services Advisor will be responsible for ensuring that our clients have the right people and supports in place to optimize their quality of life. Very often, they will be the first person that our clients and their family members meet from Duet. They will be responsible for assessing the needs of clients, determining the traits and experiences needed by the caregiver(s) who will support a particular client, and continuously recommending resources and ideas throughout the term of service.

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The Client Services Advisor will assist with coordinating the efforts of the Client Service team. This will entail attending team meetings and working with all team members to onboard and support clients. The Advisor will also be involved in maintaining relationships with key members of other organizations that can provide services to our clients– for example, professional geriatric care managers or social workers at healthcare and non-profit organizations.

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Why Work For Us?

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● We make a meaningful difference in the lives of older adults with age-related and chronic conditions

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● Opportunity to support the Client Service function in an organization that is pushing innovation in senior care

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● Work alongside a tightly knit group of professionals working in a team environment

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● Bright, modern workspace designed for quality of life

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● Competitive compensation and opportunity for growth

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Duties & Responsibilities

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● Uphold the standards for client evaluation and support across the organization

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● Visit with clients and family members in their homes to evaluate needs and provide ongoing support

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● Educate clients and family members (or their representatives) on our services during the client onboarding process

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● Maintain working relationships with key members of other organizations that can provide complementary services to our clients

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● Work under the direction of the Director of Client Services to meet the goals for the organization

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Requirements

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● Bachelor’s Degree required; Bachelors or Masters level Social Work degree preferred

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● 3+ years of experience in senior home care, healthcare or case management required

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● Ability to manage the interpersonal aspects of client and community resource relationships, as well the experience to make sound judgments for client care needs

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● Ability and readiness to travel by public transit within the five boroughs of New York City for home visits and client assessments

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● Strong proficiency with business technology and web-based applications

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● A desire to be part of team that delivers on its mission of hiring outstanding, unique caregivers who will provide a high level of engagement with our clients