Front Office Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA What you will have an opportunity to do: Job Description Job Description About Us Nestled on 300+ scenic acres in the Santa Cruz Mountains, Chaminade Resort & Spa is a premier destination known for exceptional guest experiences, genuine hospitality, and a strong team culture rooted in connection and service. Managed by Pyramid Global Hospitality, we are committed to creating a “people-first” environment focused on growth, development, and memorable stays. Position Overview The Front Office Manager is responsible for leading all front office operations, ensuring an exceptional arrival and departure experience for every guest. This role oversees the Front Desk, Guest Services, Valet and related functions while driving service excellence, team engagement, and operational efficiency. Key Responsibilities Leadership & Team Management Lead, coach, and develop the Front Office team, including supervisors and agents Foster a positive, service-driven culture aligned with resort values Conduct training, performance management, and scheduling Ensure coverage for a 24/7 operation including nights, weekends, and holidays Guest Experience Deliver and uphold exceptional guest service standards Resolve guest concerns promptly and professionally, creating “WOW” recovery moments Ensure VIP arrivals, special requests, and repeat guest recognition are executed flawlessly Act as Manager on Duty as needed Operations & Financial Performance Oversee daily front office operations including check-in/out, room assignments, and cash handling Collaborate closely with Housekeeping, Engineering, and F&B to ensure seamless operations Monitor and improve key performance metrics (GSS scores, upsell revenue, occupancy readiness) Manage labor costs, payroll, and departmental budgets Systems & Compliance Ensure adherence to SOPs, brand standards, and safety protocols Maintain accurate guest records, billing, and reporting Oversee training on PMS and front office systems Qualifications 3+ years of hotel/resort front office leadership experience Previous supervisory or management experience required Strong knowledge of front desk operations and guest service standards Excellent leadership, communication, and problem-solving skills Ability to thrive in a fast-paced, high-guest-volume environment Proficiency in hotel systems (Maestro, Opera, or similar preferred) Flexible schedule including weekends and holidays Compensation & Benefits Salary: $75,000 – $80,000 annually (based on experience) Health, dental, and vision insurance 401(k) with company match Paid time off Employee hotel discounts and resort perks Career growth opportunities within Pyramid Global Hospitality Why Join Us? At Chaminade, you’re not just managing a department—you’re shaping the guest experience at one of Santa Cruz’s most unique resort destinations. Our team culture emphasizes collaboration, growth, and delivering memorable moments for every guest. What are we looking for? Compensation: $75000.00 - $80000.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.