Project Manager

Project Manager

This position will be focused on managing projects related to police and fire departments; under direction of the Principal Project Manager or the PMO Manager, manage the business analysis, request for proposal process (RFP), selection, implementation and integration for the Public Safety Police and Fire Systems. According to established guidelines, PMO processes, and technology standards: Project manage the revisions, improvements, updates, and maintenance of public safety systems; closely coordinates with system owners, end-users, vendors, the public, and project teams.

Essential job functions may include, but not limited to:

• Leads and coordinates IT, departmental and vendor resources for projects in accordance with the project plan.
• Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings.
• Extensive public safety project management experience, specifically with police and/or fire departments, is a requirement.
• Analyzes, validates, and documents business processes and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems.
• Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility.
• Conducts design sessions and develops or reviews vendor developed design documents.
• Manages the Design, documentation, development, coding, testing, and debugging applications and interfaces.
• Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems.
• Ensures the development and completion of technical system documentation, training materials, and training of users and support staff.
• Assists in the development and operations of the IT Strategic Plan (ITSP).
• Provides input and recommendations on new technology and solicits technical specifications.
• Communicates clearly and concisely, both verbally and in writing.
• Oversees the creation of operational procedure manuals.
• Sets timelines and expectations for tasks within project plans.
• Provides guidance to team members.
• Acts as a liaison between the various divisions within the department along with the client departments.
• Provides subject-matter expertise on complex technical issues.

Knowledge Skills & Abilities:

• Principles and practices of excellent customer service.
• Developments and trends of police and fire applications and reporting solutions.
• Advanced concepts of project management from Project Management Body of Knowledge (PMBOK)
• Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business Analysis Body of Knowledge (BABOK).
• Contemporary industry practices in Business Analysis, Project Management and SaaS or Cloudbased implementations.
• Principles and practices of assuring data security and cybersecurity threats Software Application Lifecycle Management, Requirements Management, Configuration Management, and software issue tracking. RDBMS programming including stored procedures and user functions.
• Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN) technology.
• Principles of project management, task completion, and resource management.
• Microsoft Office, Microsoft Project and Microsoft Visio.
• Team formation and execution; how to motivate teams.
• Cost-benefit analyses to recommend the most effective solution.
• Provide excellent customer service.
• Communicate effectively, orally and in writing.
• Gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications.
• Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines.
• Prepare clear and concise written reports and technical documentation.
• Perform cost/benefit analysis for applications, reports, systems enhancement or replacement.
• Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials, and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Work with vendors, ensuring the priorities of the City are met.
• Serve as a client liaison to identify and define project requirements, scope and objectives.
• Coordinate project activities, resources, and schedule with project teams.
• Provide guidance and direction to team members.
• Prepare complex project reports using business intelligence tools; convert data into project information
• Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis.
• Provide services in different geographical locations throughout the City as requested by users or needed.

Desired Skills:

• Specific experience with applications and systems such as communications systems combining IPbased dispatch, 9-1-1 call-taking, voice logging, and IP fire station alerting systems, Computer Aided Dispatch (CAD), mapping, automatic vehicle location (AVL), and video surveillance and security solutions for police and fire departments is ideal.
• Experience implementing new software solutions within an organization and/or successfully leading a complex IT project.
• Possession and maintenance of Project Management Professional (PMP)
• Possession and maintenance of Capital Asset Pricing Model (CAPM)
• Possession and maintenance of Certification in Capability in Business Analysis (CCBA)
• Possession and maintenance of Certified Business Analyst Professional (CBAP)
• Possession and maintenance of Microsoft Certified Solutions Associate (MCSA)
• Possession and maintenance of Information Technology Information Library (ITIL) certification.
• Possession and maintenance of Program Management Professional (PgMP) certification.
• Certifications in current programming or scripting languages.

Required:

• Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

Education/Experience:

• Extensive public safety experience, specifically with police and/or fire departments.
• A Technology Certificate from an accredited college or trade school in information technology, computer applications, web technologies, computer information systems, application development, database design, programming, technology project management or closely related field AND six years of experience in any two of the focus areas; OR
• An Associate’s degree or have completed 60 semester or 90 quarter units at an accredited college or university in business information systems, computer science, information technology, software information systems or closely related field AND six years of experience in any two of the focus areas; OR
• A Bachelor’s degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, information technology, engineering, informatics, web science, business information systems or related field AND five years of experience in any two of the focus areas; OR
• At least one of Project Management Professional (PMP), Program Management Professional (PgMP); or two of Professional in Business Analysis (PMI-PBA), Agile Certified Practitioner (PMIACP), Certification in Capability in Business Analysis (CCBA), Oracle Certified Professional (OCP), Microsoft Certified Solutions Associate (MCSA), Capital Asset Pricing Model (CAPM), Risk Management Professional (PMI-RMP), Project Scheduling Professional (PMI-SP), SQL Certification or Certified Business Analyst Professional (CBAP) certificate AND six years of experience in any two of the focus areas.