Personal Banker

Position Overview R217590 As a full‑time Personal Banker within PNC's West Phoenix Region Branch Banking organization, you will be based in Glendale, AZ at the 67th Ave – 101 Branch. The role focuses on developing strong customer relationships, delivering proactive sales and service activities, and enhancing customer financial wellbeing through PNC solutions. Job Description Acquires and deepens the branch customer base through proactive sales and service activities; manages the customer experience by identifying opportunities to improve the customer's financial wellbeing; collaborates with ecosystem partners to grow customer's share of wallet; positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience; performs lobby engagement activities to connect with customers and position PNC products to meet their needs; educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits; demonstrates heightened scrutiny to identify and avoid loss; participates in branch daily operations, ensuring they are completed in an efficient and accurate manner. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role, including: 3+ years of banking or related experience; Associate degree or equivalent; military service may be considered. Knowledge of banking products, digital awareness, effective communication, problem solving, and prospecting. Strong customer‑focused mindset and ability to manage risks aligned with PNC's Enterprise Risk Management Framework. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Work Experience Typically requires an Associate’s degree or equivalent experience; 3+ years in related product knowledge and primary duties. Education No Degree required. Certifications No required certifications. Licenses Additional background checks required as per Consumer Financial Protection Bureau regulations. Benefits PNC offers comprehensive benefits for full‑time employees, including medical, prescription drug, dental, vision, life insurance, short and long‑term disability, 401(k) with match, stock purchase plans, dependent care, educational assistance, wellness programs, and paid time off such as holidays, vacation, and parental leave. For more details, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io with the subject “accommodation request,” including your name, the job ID, and preferred method of contact. A phone number is View phone number on click.appcast.io; say “Workday” for assistance. All information will be kept confidential and used only to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements related to criminal history. California Residents Refer to the California Consumer Privacy Act Notice for how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr